Designer DaydreamReviews of designerdaydream.com

Ella is always quick to respond and a quick shipper! I always appreciate her!

I placed an order on January 4 for Saint Laurent sunglasses from Designer Daydream via the Shop app. The order in the app shows “Delivered” on January 10, but the package was never received. There is no signature confirmation and no delivery photo. I contacted the merchant on January 12 and was told by phone that a USPS claim would be filed on my behalf that day. This was later reiterated in writing on January 16, when the seller again stated that a claim had been submitted on my behalf on January 12. However, in a subsequent email on January 17, I was told that USPS does not allow claims to be filed until six days after a delivery scan and that the shipment only became eligible on January 16. This directly contradicts the earlier statements that a claim had already been opened days prior. In prior written email communication, the seller stated verbatim that a refund or replacement would be provided once USPS completed its investigation and issued a determination. At no point in that correspondence was any ‘no-liability’ policy cited. In a subsequent public response, however, the seller framed the matter as relying solely on carrier confirmation of delivery, without addressing the earlier written assurance that a customer resolution would follow the claim outcome. As of now, no refund, replacement, or final resolution has been provided. The constant shifting and contradictory statements make the seller’s representations unreliable. I also contacted my local USPS post office directly, who advised that since the item was not received, the matter needed to be resolved with the merchant. Nearly one month later, there has been no replacement, no refund, and no resolution. All communication and Progress has occurred only when I initiated contact; the seller has taken no independent or proactive steps to resolve the matter or provide updates. All responses from the seller were rigid, contradictory, and dismissive in tone, referring to my situation as “alleged non-receipt,” which was inappropriate given that the issue was reported immediately, documented, and unsupported by any proof of delivery. For a small retailer selling via Shopify, this lack of accountability, and customer-focused resolution is unacceptable. The seller continues to rely solely on a generic “delivered” scan while providing no proof of delivery to me (no signature, no photo), despite standard e-commerce and consumer-protection practices and Shopify’s own merchant compliance guidance placing responsibility for successful delivery and resolution of non-delivery on the seller, not the customer. Because of this experience, which is unlike any I have had with other online retailers, I would strongly advise future buyers to purchase elsewhere and from a more reputable platform that provides meaningful customer protection and timely resolution when items are not received.

Simply the best experience I’ve had shopping for designer frames. Amazing prices, super fast shipping and my item arrived just as expected! This place is soooo legit and good! I’ll be ordering a lot more!

Great customer service ! fast delivery ! amazing price for high end designer sunglasses

Unfortunately I had to return my glasses but my experience with this company was A++ and I will purchase from again in the near future

I am very pleased with the quality of the glasses I ordered and they arrived within days

I love this website I enjoy the sunglasses they are great if I can get a nee pair every day if I could afford them.

Truly grateful for the variety of luxury glasses. I love the customer service too. They respond quickly via instagram, and their glasses are of top quality lasting long always.