Designer DaydreamReviews of designerdaydream.com

Response from Designer DaydreamFeb 3, 2026

We’re truly sorry to hear that this was your experience and understand how disappointing it can feel when a luxury purchase doesn’t meet expectations upon arrival. All of our eyewear is thoroughly inspected prior to shipment and confirmed to be aligned and in proper condition before leaving our facility. Acetate frames, including Saint Laurent styles, are intentionally designed to be adjustable, as minor alignment shifts can occur during transit—particularly with international shipping—due to temperature changes or handling. This type of issue is considered a standard adjustment rather than a manufacturing defect and is something optical professionals safely perform every day. Understanding the customer’s hesitation about adjusting the frame themselves, we recommended a professional adjustment by a licensed optician or an authorized Saint Laurent boutique. We also offered the option to return the item for a full refund by shipping it back using a self-created return label, as we’re unable to generate prepaid international return labels. Unfortunately, we did not receive a response regarding this option. We took the time to carefully review photos and videos, explain all available options in detail, and offer guidance to help reach a fair resolution. While we regret that we were unable to meet expectations in this case, we appreciate the feedback and remain committed to transparency, responsiveness, and customer care. — Gabrielle Designer Daydream