Your favorite designer brand eyewear at a fraction of the retail price. Get the luxury store experience without the price tag by shopping with Designer Daydream. With newest season arrivals by Gucci, Saint Laurent, Prada, Burberry, Versace, Balenciaga, and more, you are guaranteed to find something you love with discounts of up to 70% off retail prices. All items are in stock and ship same or next business day. Always brand new, always 100% authentic.
Designer Daydream (designerdaydream.com) has 302 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
designerdaydream.com
Website
designerdaydream.com
Category
Accessories
Location
Brooklyn, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 4% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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My experience with this company has…Glasses gone wrong!!!
My experience with this company has been extremely disappointing. I emailed customer service requesting a return label because I did not receive all of the items in my order. Unfortunately, I never received a response or the return label that I requested. The lack of communication and customer support has been very frustrating. I expected much better service and cannot recommend this company based on my experience.
Response from Designer DaydreamAug 10, 2026
Hi Gwen,
We’re very disappointed to see this review, as the statements that you “never received a response or the return label” are directly contradicted by our correspondence and the tracking history of your return.
You first contacted us on July 29 at 10:45 AM, and we responded at 10:48 AM — just three minutes later. We requested additional information/photos regarding the reported missing chain so that we could assist you.
After waiting for your response over the weekend, we followed up again. When we still did not hear back from you, we proactively issued a prepaid return label on August 4 so that we could inspect the item and packaging ourselves and resolve the matter.
Most importantly, tracking now confirms that you have used the prepaid return label we provided and shipped your return back to us. We therefore cannot understand the statement that you “never received” the return label when that same label is currently being used to return the merchandise to us.
Despite multiple emails from our team, we have not received a response from you. We have reached out again today for a third time.
We take customer concerns seriously and are always willing to resolve legitimate issues, but we also believe reviews should accurately reflect the communication and assistance provided. Your return is currently in transit using our prepaid label, and we will inspect and process it accordingly once received.
— Designer Daydream
JC
Jeannette C.
Package has not been received
Package has not been received - there were no changes of address. I asked for the package to be redelivered. The issue also got worse when I asked for a refund. Designer day dream had to wait for their refund from shipping insurance before issuing a refund to me. I ended up charging back the credit card charge, and won the dispute.
Response from Designer DaydreamAug 4, 2026
Thank you for your feedback, Jeannette. We’re sorry that your experience with this shipment was frustrating.
While the package was already in transit, multiple address changes were requested by the recipient as confirmed by UPS upon investigation, which unfortunately resulted in complications with the delivery and the package ultimately becoming lost within the UPS network.
Our team spent considerable time working directly with UPS on your behalf, including multiple calls and follow-ups to try to locate the shipment. Once UPS was unable to recover the package, we followed the required investigation and claims process and ultimately issued you a full refund for the order.
While we understand the disappointment of not receiving your purchase, we did everything available to us to resolve a carrier issue that occurred after the shipment had left our facility, and ensured that you were not left financially responsible for a package that could not be recovered.
AL
Alex
Terrible service
We received the sunglasses and the frame is warped and misaligned. The people at the store are refusing to deal with the exchange and telling us we have to manually adjust ourselves. When you pay $400 for a pair of designer sunglasses we have yet to experience something like this where we have to manually adjust anything. Would never buy anything there again
Response from Designer DaydreamFeb 3, 2026
We’re truly sorry to hear that this was your experience and understand how disappointing it can feel when a luxury purchase doesn’t meet expectations upon arrival.
All of our eyewear is thoroughly inspected prior to shipment and confirmed to be aligned and in proper condition before leaving our facility. Acetate frames, including Saint Laurent styles, are intentionally designed to be adjustable, as minor alignment shifts can occur during transit—particularly with international shipping—due to temperature changes or handling. This type of issue is considered a standard adjustment rather than a manufacturing defect and is something optical professionals safely perform every day.
Understanding the customer’s hesitation about adjusting the frame themselves, we recommended a professional adjustment by a licensed optician or an authorized Saint Laurent boutique. We also offered the option to return the item for a full refund by shipping it back using a self-created return label, as we’re unable to generate prepaid international return labels. Unfortunately, we did not receive a response regarding this option.
We took the time to carefully review photos and videos, explain all available options in detail, and offer guidance to help reach a fair resolution. While we regret that we were unable to meet expectations in this case, we appreciate the feedback and remain committed to transparency, responsiveness, and customer care.
— Gabrielle
Designer Daydream
AT
A T.
Buyers Beware: Item Never Received, No Resolution After Nearly a Month
I placed an order on January 4 for Saint Laurent sunglasses from Designer Daydream via the Shop app. The order in the app shows “Delivered” on January 10, but the package was never received. There is no signature confirmation and no delivery photo.
I contacted the merchant on January 12 and was told by phone that a USPS claim would be filed on my behalf that day. This was later reiterated in writing on January 16, when the seller again stated that a claim had been submitted on my behalf on January 12. However, in a subsequent email on January 17, I was told that USPS does not allow claims to be filed until six days after a delivery scan and that the shipment only became eligible on January 16. This directly contradicts the earlier statements that a claim had already been opened days prior.
In prior written email communication, the seller stated verbatim that a refund or replacement would be provided once USPS completed its investigation and issued a determination. At no point in that correspondence was any ‘no-liability’ policy cited. In a subsequent public response, however, the seller framed the matter as relying solely on carrier confirmation of delivery, without addressing the earlier written assurance that a customer resolution would follow the claim outcome. As of now, no refund, replacement, or final resolution has been provided.
The constant shifting and contradictory statements make the seller’s representations unreliable.
I also contacted my local USPS post office directly, who advised that since the item was not received, the matter needed to be resolved with the merchant.
Nearly one month later, there has been no replacement, no refund, and no resolution. All communication and Progress has occurred only when I initiated contact; the seller has taken no independent or proactive steps to resolve the matter or provide updates.
All responses from the seller were rigid, contradictory, and dismissive in tone, referring to my situation as “alleged non-receipt,” which was inappropriate given that the issue was reported immediately, documented, and unsupported by any proof of delivery.
For a small retailer selling via Shopify, this lack of accountability, and customer-focused resolution is unacceptable.
The seller continues to rely solely on a generic “delivered” scan while providing no proof of delivery to me (no signature, no photo), despite standard e-commerce and consumer-protection practices and Shopify’s own merchant compliance guidance placing responsibility for successful delivery and resolution of non-delivery on the seller, not the customer.
Because of this experience, which is unlike any I have had with other online retailers, I would strongly advise future buyers to purchase elsewhere and from a more reputable platform that provides meaningful customer protection and timely resolution when items are not received.
Response from Designer DaydreamJan 29, 2026
We’d like to clarify a few important points, as there appears to be some confusion in this review.
As soon as we were notified of the non-receipt, we immediately opened a USPS Missing Mail Search. This is not the same as a USPS insurance claim. A Missing Mail Search can be opened right away and is used to help locate a package that may have been mis-delivered. We also suggested multiple times for you to contact your local post office for a quick clarification on the matter as this has worked out the best in our experience to find the missing package.
USPS does not allow an insurance claim to be filed until six days after a delivery scan. Once the shipment became eligible on the sixth day, we filed the claim promptly on the buyer’s behalf. The claim has since been denied by USPS due to confirmed proof of delivery, which is a determination made solely by the carrier. We are awaiting the formal letter to be mailed to us, which then we would contact you with a scan of this and further steps that you can take.
When a package is scanned as delivered, USPS considers it delivered unless they identify a carrier error. In these cases, the recipient must work directly with their local post office, as merchants do not have access to GPS data, delivery routes, or driver records. We also reference this in our terms and FAQ.
As clearly stated in our delivery policy, Designer Daydream is not liable for items that are marked as delivered by the carrier but are later reported as missing or stolen. Customers may choose to pursue further resolution through their banking institution if they wish, in which we would properly coordinate with them.
We understand how frustrating delivery issues can be and regret that USPS was unable to recover the package. We acted promptly and followed USPS procedures at every step as well as spoke with you thoroughly throughout.
— Designer Daydream
US
Unhappy S.
Terrible I purchased sunglasses over…
Terrible I purchased sunglasses over $300 and they broke in less than 7 days, contacted them and they said there was nothing they could do because it look like I forced them open n snapped them , I own over 50 pairs of high-end designer glasses, and I’ve never had an issue will never order from this company again.
CA
Charissa A.
I never received my sunglasses in my…
I never received my sunglasses in my package and they claiming they were stolen in transit or someone in my house hold open the package when I clearly received the package
I would like to see the evidence you have cause now I’m lost out of $400
Response from Designer DaydreamOct 30, 2025
Hi Charissa,
We’re truly sorry for the frustration you experienced, though we want to clarify that your order was fully verified as shipped and delivered. Our internal security footage, along with USPS parcel weight records, confirm that the sunglasses were included in your package at the time of shipment.
From our investigation, it appears the issue occurred after delivery, which unfortunately is outside of our control. We provided multiple next-step options, including checking security footage of delivery, filing a police report, and visiting your local USPS branch for further inspection, but we did not receive confirmation that these steps were taken.
We understand how upsetting this situation is, but please know that we handled your order with care and transparency every step of the way.
— Designer Daydream Team
RH
Ross H.
My glasses were bent and the package…
My glasses were bent and the package was just a mess. I was really expecting more from this company I never complain just very unsatisfying, going to have to put a lot of money and make this. Project to get the agreed upon result which is so unfortunate.
Response from Designer DaydreamJul 15, 2025
Hi Ross,
We’re sorry to hear you were disappointed, though we were surprised by your review since we never received any direct communication from you before this. Our team is always available by email or through our website, and we respond quickly to resolve any issues. We had already provided you with a free return label so we could look into what happened in transit and make things right.
After several attempts to get in touch, you eventually returned an item to us. Unfortunately, what we received was not the pair from your order, but a completely different pair of glasses — missing both temples (arms) and sent back in a soiled, damaged case that did not match the one we shipped. This made it impossible for us to process your return as this is not the correct pair we had sent to you. We are promptly sending this back to you.
We always stand behind the authenticity and quality of our products and work hard to resolve issues fairly, but in this case we were not provided with the correct item. As a small business, reviews like this are especially impactful, and it’s disappointing when the situation is misrepresented despite our efforts to help.
We remain happy to assist if you’d like to resolve this properly — just reach out to us directly at [email protected]
.
– The Designer Daydream Team
CH
Chris
Fraud
I bought a Dior frame on 1.5.25 and paid with PayPal. The order was confirmed. I should receive the delivery on 6.5.25. A tracking service was announced. Since 1.5.25 I have not received any further information about my order: The glasses have not arrived. There is no shipment tracking under the order link. I complained about the glasses on 6.5.25 via the company's email address gabrielle
at designerdaydream.com and received no reply. However, during this time my credit card was hacked in the US. Refund the purchase price immediately!
Of course, I contacted my bank immediately after the hack.
I contacted your company to inquire about the whereabouts of the delivery.
16.05.25
1. C&P of head of email
Gesendet: Mittwoch, 7. Mai 2025 09:56
An: Designer Daydream gabrielle @ designerdaydream.com
I just know forwarded this email to help @ designerdaydream.com
2. I received your refund via Paypal on 08.05.25 - Email Paypal:
Global-e hat Ihnen xx € EUR für Ihren Einkauf vom yyy IST zurückgezahlt
Response from Designer DaydreamMay 8, 2025
Hi Chris,
We have made attempts to contact you privately to resolve this matter but have received no response of any kind. Despite your claim that you’ve reached out, we have not received any communication from you through email, phone, or any other channel.
It’s also important to reiterate that your purchase was refunded in full as soon as we saw this review, even after the order was processed. There has been no fraud, and this ongoing accusation is completely false. We take such defamatory claims very seriously and request that you remove this statement immediately, as it is not only untrue but also in violation of Trustpilot’s guidelines.
There is no record of any email received from to [email protected] or any of our website's emails on or around May 6th, 2025.
You stated you paid with PayPal, but also claimed your credit card was hacked. These are two entirely separate payment methods, and PayPal does not expose credit card details to merchants like us.
Designer Daydream has never, under any circumstance, engaged in fraudulent activity. We do not store or have access to customers' credit card information.
We welcome genuine customers to reach out to us at [email protected] with an order number so we can assist further.
If you have a genuine issue, we remain willing to assist you—but we cannot resolve anything if you continue to ignore our outreach while publicly posting false claims.
— Designer Daydream Support Team
