Chris
Fraud
I bought a Dior frame on 1.5.25 and paid with PayPal. The order was confirmed. I should receive the delivery on 6.5.25. A tracking service was announced. Since 1.5.25 I have not received any further information about my order: The glasses have not arrived. There is no shipment tracking under the order link. I complained about the glasses on 6.5.25 via the company's email address gabrielle at designerdaydream.com and received no reply. However, during this time my credit card was hacked in the US. Refund the purchase price immediately! Of course, I contacted my bank immediately after the hack. I contacted your company to inquire about the whereabouts of the delivery. 16.05.25 1. C&P of head of email Gesendet: Mittwoch, 7. Mai 2025 09:56 An: Designer Daydream gabrielle @ designerdaydream.com I just know forwarded this email to help @ designerdaydream.com 2. I received your refund via Paypal on 08.05.25 - Email Paypal: Global-e hat Ihnen xx € EUR für Ihren Einkauf vom yyy IST zurückgezahlt
Response from Designer DaydreamMay 8, 2025
Hi Chris, We have made attempts to contact you privately to resolve this matter but have received no response of any kind. Despite your claim that you’ve reached out, we have not received any communication from you through email, phone, or any other channel. It’s also important to reiterate that your purchase was refunded in full as soon as we saw this review, even after the order was processed. There has been no fraud, and this ongoing accusation is completely false. We take such defamatory claims very seriously and request that you remove this statement immediately, as it is not only untrue but also in violation of Trustpilot’s guidelines. There is no record of any email received from to [email protected] or any of our website's emails on or around May 6th, 2025. You stated you paid with PayPal, but also claimed your credit card was hacked. These are two entirely separate payment methods, and PayPal does not expose credit card details to merchants like us. Designer Daydream has never, under any circumstance, engaged in fraudulent activity. We do not store or have access to customers' credit card information. We welcome genuine customers to reach out to us at [email protected] with an order number so we can assist further. If you have a genuine issue, we remain willing to assist you—but we cannot resolve anything if you continue to ignore our outreach while publicly posting false claims. — Designer Daydream Support Team