Desert Financial Credit Union Reviews | Read Customer Reviews of desertfinancial.com

Desert Financial Credit UnionReviews of desertfinancial.com

4.5344 reviews
Credit & Debt Services

Desert Financial Credit Union

About Desert Financial Credit Union

For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.

Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: desertfinancial.com
Website: desertfinancial.com
Category: Credit & Debt Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Desert Financial Credit Union reviews

344 approved reviews, newest moderated first

Casey N.
Jan 16, 2026
Keeping me updated
Keeping me updated
Response from Desert Financial Credit UnionJan 28, 2026
Thanks for the 5 stars, Casey!
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Candy
Jan 16, 2026
I am a new resident of Sun City
I am a new resident of Sun City, and I needed to find a credit union, so I went to Desert Financial. Destinee C. was the first person I spoke to regarding information on becaming a credit union member. She was very professional,attentive, and clearly explained everything I needed to know. So, I have been a Desert Financial member since 12/10/2025 Candy Carreon.
Response from Desert Financial Credit UnionJan 28, 2026
Thanks for choosing us, and for the kind review! We appreciate your feedback, Candy!
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Alma
Jan 13, 2026
Great customer service
Great customer service, !!!
Response from Desert Financial Credit UnionJan 13, 2026
Yay! We are delighted to hear that, Alma!
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Louis M.
Jan 12, 2026
Professionalism
Thoroughness of individual who helped us.
Response from Desert Financial Credit UnionJan 13, 2026
We are so happy to hear about your positive experience, Louis!
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Jose G.
Jan 11, 2026
Great bank
Great bank , bank tellers are very helpful and professional
Response from Desert Financial Credit UnionJan 13, 2026
Thanks for the 5-star review, Jose! We appreciate the feedback.
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Rosalie W.
Jan 10, 2026
Everyone is so friendly and curtious.
Everyone is so friendly and curtious.
Response from Desert Financial Credit UnionJan 13, 2026
We're so happy to hear that, Rosalie! Thank you for taking the time to leave a positive review.
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Unhappy C.
Jan 10, 2026
Poor home loan experience
Very poor communication and execution of the home loan. We had to email the same documents multiple times to multiple people.
Response from Desert Financial Credit UnionJan 13, 2026
We apologize for any inconvenience or frustration you felt during your recent home loan. We aim for a smooth and efficient process, and we're sorry this wasn't your experience. Thank you for bringing this to our attention.
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Daunn L.
Jan 10, 2026
Dani helped me through a very stressful…
Dani helped me through a very stressful fraud issue. She really knows her field. She explained it to me and assisted me in what I have to do next and did it all with professionalism and a smile. Thank you Dani, you are a great asset to the banking world. Chase has a keeper here.
Response from Desert Financial Credit UnionJan 13, 2026
We're happy to hear that we could assist you with your fraud issue. It's great to know that our expertise and professionalism made a positive impact during a stressful time. Thank you for your kind words, Daunn!
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