Desert Financial Credit Union Reviews | Read Customer Reviews of desertfinancial.com

Desert Financial Credit UnionReviews of desertfinancial.com

4.5344 reviews
Credit & Debt Services

Desert Financial Credit Union

About Desert Financial Credit Union

For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.

Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: desertfinancial.com
Website: desertfinancial.com
Category: Credit & Debt Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Desert Financial Credit Union reviews

344 approved reviews, newest moderated first

Judi
Jun 3, 2025
I was helped by a young gentleman when…
I was helped by a young gentleman when I walked in. Very helpful. He then walked me to the manager who assisted me to clear up an issue I wasn't even aware of. She then opened an account for me. GREAT CUSTOMER SERVICE!!! Glad I chose Desert Financial.
Response from Desert Financial Credit UnionJun 3, 2025
We're happy to hear that you had such a positive experience! We appreciate you bringing to our attention the team member who went above and beyond to resolve your issue and open your account. Thank you for choosing us!
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Monica
Jun 3, 2025
AJ is the bees knees
I hadn't had a bank account in years and was nervous about starting a new one because I wasn't sure how to get the most out of my funds. AJ helped me get set up and explained everything in detail to avoid any confusion in the future😁
Response from Desert Financial Credit UnionJun 3, 2025
We appreciate you sharing your experience. We're happy to hear that we could assist you in setting up your account and clarifying the details.
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MICHELLE D.
Jun 3, 2025
Customer representative where great
Customer representative where great, polite and professional. Not sure the date.
Response from Desert Financial Credit UnionJun 3, 2025
We appreciate you taking the time to share your positive experience with our team. We're happy to hear that they were helpful!
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Eberhard
Jun 3, 2025
I am new to the area and was lucky to…Erica!!!!
I am new to the area and was lucky to sit down to open an account with Erica who was just a pleasure to be around!
Response from Desert Financial Credit UnionJun 3, 2025
We're happy to hear that your experience was so positive as you opened your new account! We appreciate you taking the time to share your feedback with us.
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Debra
Jun 3, 2025
JANEL MADE IT VERY EASY AND WAS VERY…
JANEL MADE IT VERY EASY AND WAS VERY HELPFUL. SHE WAS VERY COURTEOUS AND A DELIGHT TO DEAL WITH. SHE IS A GREAT ASSET TO YOUR BANK.
Response from Desert Financial Credit UnionJun 3, 2025
We're happy to hear that you had a wonderful experience. It's great to know our team made things easy. We appreciate your feedback!
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Michael
Jun 3, 2025
Very helpful getting my joint
Very helpful getting my joint account setup. Thanks so much.
Response from Desert Financial Credit UnionJun 3, 2025
We're happy to hear that setting up your joint account was easy. Thank you so much for your positive feedback. We appreciate it!
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Julie B.
Jun 3, 2025
All Financial needs under one roof
Cheerful, excellent customer service liaisons! All around one-stop needs met at Desert Financial - so glad my family all have their accounts here at this establishment! Thank you Desert Financial for taking care of us and our monies!! JBonafide
Response from Desert Financial Credit UnionJun 3, 2025
We're happy to hear that you and your family enjoy banking with us! It means a lot to us that you feel we take care of your financial needs. Thank you for your positive feedback!
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Blanca
Jun 3, 2025
I had an amazing experience since day…
I had an amazing experience since day one . Jesse Dean is the best . After been approved for a car loan he still is checking on me to see if I have any questions.
Response from Desert Financial Credit UnionJun 3, 2025
We're happy to hear that you had such a great experience from the beginning. It's wonderful to know that you felt supported and valued during the car loan process. Thank you for your positive feedback.
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