Miriam Garcia L.
Amazing customer support
Amazing customer support! I had a problem with an order and it was solved in one day. Super helpful
About UsWelcome to DermStreet, your premier destination for medical skincare products. With over a decade of experience in sourcing the finest skincare solutions, our mission is to deliver the best products on the market directly to you, the consumer.Our ExpertiseAt DermStreet, we pride ourselves on our meticulous product research and selection process. Our team of top professionals in the skincare market ensures that every product we offer is genuine, effective, and of the highest quality. We understand the importance of trust in our products, which is why we go the extra mile to provide all the information our customers need to make informed decisions.Our PromiseOur goal is not just to sell products but to empower our customers to make choices that are right for their skin. To support this, we have licensed estheticians and knowledgeable customer service representatives on hand. They are dedicated to helping you understand your skin’s needs and guiding you to the right products, ensuring that your skin receives the best possible care.Our SelectionDermStreet is stocked with an extensive range of products to meet every skincare need. Whether you're looking for the latest innovations in skin health or the tried-and-true staples, we have you covered. We believe in the quality of our offerings so much that we make purchasing and returning products as easy as possible. If you change your mind about a purchase, our hassle-free return policy is designed with your convenience in mind.Why Choose Us?Experience: Over a decade of expertise in the skincare industry.Quality: A curated selection of genuine, high-quality products.Transparency: Comprehensive product information to help you make the right decisions.Support: Access to licensed estheticians and expert customer service for personalized advice.Convenience: A wide product range, easy purchasing, and straightforward returns.At DermStreet, we’re committed to helping you protect and enhance your skin with the best products
Dermstreet (dermstreet.com) has 45 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Miriam Garcia L.
Amazing customer support! I had a problem with an order and it was solved in one day. Super helpful
Cheryl
I moved a year ago and did not realize that I still had this subscription set up to go to my old address. I received an email saying that a shipment went there and it got charged to my credit card. I reached out to Derm Street and they not only canceled my subscription for me, since I am no longer able to receive shipments as I am out of the country, but they also refunded me for the package that was delivered to my old house. I did not expect that and was very very happy to read that. This is a stand-up company that takes care of his customers.
Tracy
Using DoorDash delivery service which causing the delay of the shipment due to the “ emergency “ of the driver. Very unprofessional, and will not order from this place again. ( still haven’t received my package yet)
E.
Incredibly disappointed to write to customer service and have an AI reply to me. Employ humans, not AI. if this isn't changed i won't order from this company again.
IC
The items I ordered never arrived and when I asked for a replacement the agent denied it and offered a refund only. When I asked if they can honor the discounted price with which I originally ordered (used a mother's day coupon literally for my mother's day gift) she said they don't do that. Makes me think they never sent the items in the first place
Judy
Tina in DermStreet customer care was very helpful and patient with me as a 90-year-old customer advising me how to close ShopPay and AFFIRM, neither of which I want to have anything to do with.
Stephanie
TIna was terrific correcting a delivery issue.
janele D.
I love DERMSTREET AND THE CUSTOMER SERVICE TEAM YOU GUYS ROCK SPECIALLY GRACE! 🙏💕