Joanna
Disappointing Experience with Dermalmd
I recently purchased several products from Dermalmd with high hopes of achieving healthier and more radiant skin. However, I am deeply disappointed to say that my experience with this company has left me feeling scammed and taken advantage of. First and foremost, the prices of their products were exorbitant, leading me to believe that I was investing in high-quality skincare solutions. Unfortunately, this turned out to be far from the truth. The products I received were underwhelming and did not deliver the promised results. It felt as though I had wasted my hard-earned money on ineffective products. Furthermore, the company's marketing tactics were incredibly misleading. Their website and promotional materials boasted about their products' miraculous effects, claiming to address a wide range of skin concerns. However, upon using these products consistently for weeks, I noticed no visible improvement in my skin's condition. The promises made by the company seemed nothing more than empty marketing ploys designed to lure customers into purchasing their overpriced items. To make matters worse, their customer service was abysmal. When I reached out to express my dissatisfaction and request a refund, I was met with indifference and a lack of empathy. They seemed more interested in protecting their profits than ensuring customer satisfaction. Their refusal to address my concerns or offer any form of compensation only confirmed my suspicion that this company was solely focused on making money, with little regard for their customers' experiences. Additionally, I came across numerous online reviews from other dissatisfied customers who had similar experiences. It became apparent that my negative encounter was not an isolated incident but rather a pattern of deceitful practices by this skin care company. In conclusion, my experience with dermalmd was nothing short of a scam. The products were ineffective, overpriced, and failed to live up to the extravagant claims made by the company. Combined with their lackluster customer service and a prevailing disregard for customer satisfaction, I would strongly advise potential customers to steer clear of this company and explore other reputable skincare brands that genuinely prioritize their customers' well-being and deliver on their promises.
Response from DermalmdMar 8, 2026
Hi there , thank you for taking the time to leave this review. I’m truly sorry you had a negative experience. That’s not acceptable, and it’s not the level of care we want anyone to associate with DermalMD. Since this was posted, we’ve revamped our customer support process and put tighter standards in place around communication, response time, and escalation, so concerns get handled quickly and respectfully. Our team now monitors support closely, and we often respond within the hour during business hours. At this point, we believe this was already resolved on our end, but we also want to be 100% sure nothing was missed. We’re not able to locate your details from this review alone, so please email [email protected] with your full name and the email/phone number used (and if applicable, an order number). We’ll confirm the resolution and make sure everything is fully taken care of. We have resolved this with you and believe you were happy with your skin results after all. Please let us know what else we can do as this review still persists on the platform. Thanks