At DermalMD, we have one vision – to make products that actually work using natural and affordable ingredients. Our team of chemists has worked tirelessly to develop products that fulfill this vision. Our line of products was originally developed by chemists and others who had dermatology backgrounds. We all had skin conditions, or similiar problems. Us chemists realized that most products just don’t work, and being that we excel in chemistry we were motivated to make products that cure common ailments like rosacea, psoriasis and acne. Unlike the plethora of products on the market today that are seemingly high end but with cheap and ineffective ingredients, the DermalMD line of products contains only the best beauty serums and treatments that provide real results from all-natural inputs.
Dermalmd (dermalmd.com) has 31 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
dermalmd.com
Website
dermalmd.com
Category
Salons & Clinics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 58% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I was considering buying their lightening serum. Went to their website to read reviews since their product was not available on Amazon. I started noticing the same grammatical flaws in so many of the reviews so I was suspicious that they were fake. Then I read an identical one that had a different name on it, proof that my hunch was correct. I will not be purchasing.
Response from DermalmdOct 31, 2024
Thank you for sharing your concerns. We assure you that all reviews on our website reflect genuine feedback from our customers. We take pride in the quality of our Lightning Serum and the satisfaction of those who use it.
If you have any questions or need more information about our products, please feel free to reach out to our customer service team at [contact information]. We're here to assist you in any way we can.
FK
firoj K.
I had the unfortunate experience of…
I had the unfortunate experience of dealing with Dermalmd abysmal skin care company, and I cannot emphasize enough just how dreadful they are. This company is nothing short of a disgrace. They are like vultures preying on hardworking individuals, eagerly gobbling up their money while delivering absolutely nothing in return.
Their marketing tactics are not just deceptive; they are outright fraudulent. It's truly sickening how they resort to using fake profiles on platforms like Facebook to lure unsuspecting customers into their web of deceit. These fake female profiles are just the tip of the iceberg. They also employ a group of individuals who seem to have nothing better to do than to flood various platforms with identical comments and glowing reviews, all designed to prop up this terrible company.
One particular individual, Mahmudur Rahman, stands out as a prime example of the kind of mindless devotion these unscrupulous marketers exhibit. He tirelessly shares inane content from the company's profile, seemingly oblivious to the fact that he's contributing to the promotion of such a shady operation.
I implore you, and anyone else reading this, to steer clear of this company at all costs. It's a cesspool of deception, dishonesty, and greed. Your hard-earned money is better off in your pocket than in the hands of these charlatans. Don't trust them for a second; they are the epitome of a "s.h.i/t company."
Response from DermalmdMar 8, 2026
We take real customer feedback seriously, but this post does not appear to describe an actual purchase or service experience with DermalMD.
There is no order reference, no product-specific concern, and no customer support history we can identify from what was written here. Instead, the post relies on broad accusations, personal attacks, and the mention of an individual by name, which is not appropriate for a legitimate customer review. Also we have never heard of a Mamudur who your referring to.
If the author is a real customer, we invite them to contact us directly with their full name, order number, and the specific product or issue involved so we can review it properly. If no verifiable order exists, the public can draw its own conclusions about the credibility of this post.
DermalMD stands behind its products, its customer service, and the thousands of legitimate customers we serve.
JO
Joanna
Disappointing Experience with Dermalmd
I recently purchased several products from Dermalmd with high hopes of achieving healthier and more radiant skin. However, I am deeply disappointed to say that my experience with this company has left me feeling scammed and taken advantage of.
First and foremost, the prices of their products were exorbitant, leading me to believe that I was investing in high-quality skincare solutions. Unfortunately, this turned out to be far from the truth. The products I received were underwhelming and did not deliver the promised results. It felt as though I had wasted my hard-earned money on ineffective products.
Furthermore, the company's marketing tactics were incredibly misleading. Their website and promotional materials boasted about their products' miraculous effects, claiming to address a wide range of skin concerns. However, upon using these products consistently for weeks, I noticed no visible improvement in my skin's condition. The promises made by the company seemed nothing more than empty marketing ploys designed to lure customers into purchasing their overpriced items.
To make matters worse, their customer service was abysmal. When I reached out to express my dissatisfaction and request a refund, I was met with indifference and a lack of empathy. They seemed more interested in protecting their profits than ensuring customer satisfaction. Their refusal to address my concerns or offer any form of compensation only confirmed my suspicion that this company was solely focused on making money, with little regard for their customers' experiences.
Additionally, I came across numerous online reviews from other dissatisfied customers who had similar experiences. It became apparent that my negative encounter was not an isolated incident but rather a pattern of deceitful practices by this skin care company.
In conclusion, my experience with dermalmd was nothing short of a scam. The products were ineffective, overpriced, and failed to live up to the extravagant claims made by the company. Combined with their lackluster customer service and a prevailing disregard for customer satisfaction, I would strongly advise potential customers to steer clear of this company and explore other reputable skincare brands that genuinely prioritize their customers' well-being and deliver on their promises.
Response from DermalmdMar 8, 2026
Hi there , thank you for taking the time to leave this review. I’m truly sorry you had a negative experience. That’s not acceptable, and it’s not the level of care we want anyone to associate with DermalMD.
Since this was posted, we’ve revamped our customer support process and put tighter standards in place around communication, response time, and escalation, so concerns get handled quickly and respectfully. Our team now monitors support closely, and we often respond within the hour during business hours.
At this point, we believe this was already resolved on our end, but we also want to be 100% sure nothing was missed. We’re not able to locate your details from this review alone, so please email [email protected]
with your full name and the email/phone number used (and if applicable, an order number). We’ll confirm the resolution and make sure everything is fully taken care of.
We have resolved this with you and believe you were happy with your skin results after all. Please let us know what else we can do as this review still persists on the platform. Thanks
LC
Laura C.
I ordered this product on a 30 day…
I ordered this product on a 30 day trial promo and when I called to ask how much it would be after the 30 day trial the person (guy) who answered wouldn't give me a price and got rude with me so I ended up cancelling my subscription. If I could have gotten a price it would have been a been a different story along with him not being and unhelpful.
Response from DermalmdOct 31, 2024
Thank you for sharing your feedback! 🌟 It sounds like there may have been a mix-up, as we don’t offer free trials or subscription services for our products. We strive to be transparent with our pricing and ensure that every customer has a positive experience when contacting us. If there’s anything we can clarify or if you need further assistance, please feel free to reach out directly. We’re here to help and appreciate the opportunity to clear up any confusion. Thank you again for bringing this to our attention! 💖
EL
Elektra L.
very pathetic scamming company they…
very pathetic scamming company they just eat money
RT
Rohma T.
It’s a scam! They took my money and never sent anything - and then just blocked me!
I ordered two tubs of their stretchmark cream in October 2022 - spending over USD100. They never sent a confirmation email so I followed up and they said they had received my order.
I followed up again for a tracking number about a week later and was given a USPS one - which after more 2 months of waiting turned out to be a bogus one.
They then stopped replying to my messages and emails and blocked me on social. To date I’ve received no refund and no product from them. Please don’t purchase anything from them - the whole setup is a scam!
Response from DermalmdMar 8, 2026
Thanks for taking the time to leave this review. I’m sorry you had a frustrating experience; that’s not the standard we aim for at DermalMD.
We sincerely appreciate the feedback, as our quality team is always striving for perfection.
From what we can see, we believe this was previously handled and resolved on our end, but since the review is still here, we want to make sure you’re fully taken care of. Please email [email protected]
with your full name and the email/phone number used (and an order number if applicable), and our team will confirm the resolution or address anything that’s still outstanding.
Since your review, we’ve revamped our customer support process to be faster and more consistent, and we often respond within the hour during business hours. We truly appreciate the feedback and we’re committed to providing responsive, respectful support every time.
TV
Tracy V.
No effect on under eyes puffiness
No effect on under eyes puffiness. I gave it a try for several months and there is nothing this product does that show any improvement on any facial issues. Complete waste of money
Response from DermalmdMar 8, 2026
Hi , thank you for sharing this, and I’m genuinely sorry it didn’t deliver the improvement you were hoping for, especially after using it for several months. That’s frustrating, and we don’t want anyone to feel like they wasted money.
Under-eye puffiness can have a few different causes, so results can vary a lot from person to person. If you’re open to it, we’d like to help you figure out the best next step based on your experience. Please email [email protected]
with the name/email used on the order
AS
Ali S.
A Nightmare Online Shopping Experience
I am writing to express my disappointment with my recent purchase of the DermalMD acne serum. The payment methods offered by the company seem to be primitive and non-professional, which is a major concern for any customer. Furthermore, the lack of confirmation of delivery address and the vague mention of a money-back guarantee and cancellation policy is unacceptable. To make matters worse, I have not received a response to my emails from 20 days ago, which is unacceptable customer service.
The presence of fake profiles, such as "Jamy Kristen," on "disqus" website, posting positive reviews on the internet only adds to my dissatisfaction with the company. It raises questions about the authenticity of the product and the company's integrity.
I hope that my complaint will bring attention to these issues and that the company will take steps to address them. Customers deserve to have a positive and professional experience when making a purchase, and it seems that DermalMD has fallen short in this regard.
Response from DermalmdMar 8, 2026
I’m sorry this was your experience. If our checkout options felt unprofessional, if policies weren’t clear, and especially if you didn’t get a reply to emails for 20 days, that’s on us, and it’s not the standard we want for anyone.
Since this review, we’ve revamped the website and the entire customer support process to make checkout clearer and more “white glove,” including: clearer policy visibility (money-back + cancellations), improved address confirmation/verification prompts, and tighter support monitoring so customers get timely help. We now monitor [email protected]
closely and often respond within the hour during business hours.
We also take the concern about “fake profiles” seriously. We do not create or pay for fake reviews, and if you can send the links or screenshots to [email protected]
, we’ll investigate and take the appropriate steps (including reporting anything inauthentic on third-party platforms).
Finally, based on our internal notes we believe this was previously handled and resolved, but we want to make sure you’re fully taken care of. Please email [email protected]
with your name and the email/phone used for the order so we can confirm the resolution (or fix anything still outstanding) right away.
Its the wild wild west out there in the internet world, a lot of unapproved profiles and posts that we did not do and we are chemists and clinical professionals simply making the best quality serums that exsist.