DuraPro HealthDuraPro Health has been serving the Dental Industry since the early 1990’s. We were one of the very first internet-based dental suppliers and have grown to offer over 40,000 products to dental and medical professionals around the world! The DuraPro Health team has built a reputation of quality and integrity in the Dental and Health Care Industries. We are proud of achieving our A+ rating with the Better Business Bureau, and a consistent 4.5 of 5 or better cumulative score from TrustPilot and all third party review sites.We continue to work hard to ensure our customers receive the best value and service available. Our mission today is to provide professionals with affordable quality in supplies, new and refurbished equipment, and services. Our vision for tomorrow is to lead the industry with affordable equipment as well as expert service and superior supplies.Every process will be completed with integrity and to the highest quality standards, exceeding customer expectations at every step. Our knowledgeable, dedicated workforce will deliver value to our customers, and solid financial performance for our stakeholders.We provide a full range of solutions from by utilizing a knowledgeable sales team with over 100 years of combined industry experience backed by an additional 80 plus years of technical equipment expertise ready to serve you.
DuraPro Health (dentalplanet.com) has 322 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Dental Services · Austin, Texas
Excellent
Dental Services · Houston, Texas
Excellent
Dental Services · Austin, Texas
Excellent
Dental Services · Frisco, Texas
Excellent
322 approved reviews, newest moderated first
Orthotex Smile S.
We are a new orthodontic practice in Houston and purchased all of the equipment from Dental Planet. We could not be more pleased with their competitive pricing, installation, and outstanding service! They have been very responsive on any issues that have come up with refurbished equipment.
Jeff
We were in a position where we had to sell equipment as we moved into a fully furnished, new office. We had 8 older A-dec chairs and delivery systems, 3 Royal chairs, 3 Belmont X-ray units, 2 Siemens X-ray units, and a 4-year-old Planmeca digital pan/ceph machine. If we had time to sell on the open market, the Pan/Ceph machine was worth about $38,000 by itself (Dental Planet sold them for this price). We were given an offer of roughly $16,000 cash or about $19,000 in credit for everything. Total. Because the offer was so low cash-wise, we took the credit and figured we might be able to get something we needed later. We were given a year to use the credit and after that the credit amount decreased each month until it went to zero (I don't know why this policy exists, but we agreed to it). Well, several months went by and we did not need anything for the new office, so we asked if we could simply accept the cash deal originally proposed. After an initial response that led us to believe this would be okay with Dental Planet, we were told later, no. The cash offer was off the table and we had to use the credit. We had to use about $19,000 in credit for stuff we really did not need. I would say that if you are in a pinch and need to sell, Dental Planet is better than throwing it away and getting nothing. However, if you have time, sell it on eBay or on your own. As far as what we bought, we are happy with the equipment (a sterilizer, a porcelain oven, and several small items) even though we did not need them and would not have purchased them otherwise. We kind of equate our experience as working with a loan shark. You know what you're getting into when you sign up for it, but you hope it turns out better than expected. The people are kind and professional, but being low-balled leaves a bad taste in your mouth. So our official review could read as a single word: Eh.
Dr Anthony Delucia DDS P.
Excellent service and prices
Helios
Not satisfied with my recent purchase, poor handling of transaction, too many parties involved in case, no one really took responsibility of bad outcome and worse yet was the after sale service. Indefinite delays in responding in addressing issues. To date, still NOT HAPPY, even though I just recommended a colleague to Dental Planet. Definitely disappointed, I was not treated like a loyal customer should have been.
Response from DuraPro HealthDec 4, 2017
First, we want to apologize that we did not meet your expectations. After researching your purchase, our records indicate you did have issues that we believed were addressed to your satisfaction at the time. We have since taken action to implement a robust customer care program, designed to prevent any of our customers from feeling we have dropped the ball in responding to their requests. Your professionalism is appreciated. Even though your expectations were not met, we thank you for referring Dental Planet to a colleague. We are grateful for your feedback and hope that you will reconsider using Dental Planet in the future.
Robert L Reedy D.
Easy, fast, satisfied with purchase. Will use again.
Dr Craig Schrager D.
there were some glitches in what kind of training I would received for a carestream 9000 but they kept their promise and paid for carestream to visit me. i have a carestream 9000 at 1/3 the price of a new model and could buy 2 new Subarus
Davis G.
Great deal, great product
Michelle Boone A.
This company is fantastic. The service could not be better. I had previously purchased a bed from them and have had no issues whatsoever in over 4 years. I recently purchased a second bed from a different company, as I needed something to go a bit higher, and I called them to see if they could cover the foot as the bed I purchase did not have a protective pad. They went out of their way to manufacturer one for me at an extremely reasonable price. They are a tremendous company to work with.