nicole H.
I originally bought a partial denture…
I originally bought a partial denture in April 2026. I waited the four weeks for it to be delivered. After receiving it, I tried to wear it several times. It didn't fit in my mouth correctly, it was too small. I put it in really hot water like it said, it made my gums bleed, the front tooth was longer than all my other teeth, it looked crazy, and it didn't fit in the top of my mouth. I emailed then regarding this and they said they would send a new impression kit, and to send the old one back. It took about 2 weeks to get the impression kit. I did it, sent the other one back, and waited. With the first kit I sent in they sent a confirmation email saying they received it, with this I never got anything. I emailed them, they confirmed they had got it 6 days before I reached out. I was told it would take approximately 3-4 weeks again. Today makes 7 weeks I've been waiting. I've been emailing weekly, and I keep getting super vague responses, and they are working on it. I just off the phone with my bank. Im going to dispute the charges and get my $618.99 back and spend it elsewhere. If you buy from them, keep all your email communications just in case.