Dental Lab DirectReviews of dentallab-direct.com

Could not be happier with the customer service I received and the advice and help to determine the best appliance for my specific dental problems. I received my bella veneers and to say I cried tears of happiness when I put them on is an understatement! Could not believe how absolutely perfect they fit and how natural they looked! Wished I did this sooner! It's like I have a new lease on life - I can smile again!

Dental Lab Direct owner Joe called me directly. He responded to my review stating I was a competitor. Untrue, I am a guy that ordered a product from Dental Lab Direct. I contacted the phone number provided, it is an automated system and the robotic voice promises a call back within 24 hours. This absolutely DID NOT HAPPEN, nor did I receive an email within 24 hours. Fact! I travel and could not respond to Joe's repeated calls! Fact! He left me a voicemail claiming I am demonic, a very weak man, a little man and on and on. I have saved the voicemails and emails received from this extremely disturbed individual! I recommend anyone thinking of using this business think twice. Go to the BBB and count the number of 1 star reviews, make sure you have a calculator! I am not alone! The customer service is pathetic! The owner has issues and I have the voicemails and emails to back up this claim! Good Luck!

I want to share my experience with DLD because the level of unprofessionalism deserves to be seen. I originally filed a chargeback for non-delivery after my order passed the 3–4 week window with no tracking information and nothing but vague responses from the company. Funny enough, they shipped the package a day after the claim was filed during the 4th week (Thursday). Once the package finally arrived, I immediately contacted my bank to update the claim. But there was a new issue - poor quality! With an obvious mistake in the dental appliance, which I documented with photos and an email from one CSR rep who said it didn't look right. Basically there was a huge hunk of plastic at the end of the appliance and the color was way off. I called DLD again to see if this could be resolved. Instead of checking their own email history talking about the issue. DLD responded by accusing me of making “mendacious claims.” -The agent meant malicious. Translation: they didn’t do even the bare minimum to understand what was happening and try to resolve the issue. Instead accused me of making a false claim My bank sided with me because the dental appliance was SO bad. I only sent a picture but they could see the color was way off (it looked like no color was added to the gums) with a big glob of resin on it. I'm guessing the pictures were enough to make a decision by the next day. After that nasty email I did not trust this company to 'fix' the issue. I actually had the nesbit packed and ready to be shipped back to the company. I decided not to send it back after seeing that nasty email. Then I received a note from my bank granting the refund. This whole experience, from the lack of communication to the condition of the product to their unprofessional email, says a lot about how they treat customers. The agent also said to "never order from them again" which is funny because why would I pay $400 for misshapen white resin in my mouth. Sharing this so others can be aware before trusting them with something as important as dental work.

Great product but it's taken some time for my gums to accept this device... Overall....a good fit and I definitely would do it again!

Had a little trouble getting my impressions right, but they were patient with me as I finally figured it out. Just received my order for the new partial and I am in love with it. Fits perfect. So comfortable. Just ordered another one as a backup.

Cannot get a response before even placing an order I attempted to contact Dental Lab Direct twice by email to ask questions before ordering, and received no response whatsoever — not even an acknowledgment. Their only phone number is a US toll-free 1-888 line, which cannot be dialed from outside the United States, leaving international customers with no working way to reach them at all. I've since seen that Trustpilot has suspended this company's rating for misleading use of Trustpilot content. Given that I couldn't even get a reply as a prospective customer, that doesn't surprise me. I'd think twice before trying to order from outside the US — if you can't reach them before paying, what happens if something goes wrong after?

workmanship ,accuracy, and quality 100%

The customer support was excellent. I’ve had my partial for about 6mo now and it has changed my life. I can smile again with being worried about gaps in my smile. I’ll be ordering again. I highly recommend.