Dennis Kirk is the world's largest retailer of parts and accessories for motorcycles, snowmobiles, ATVs and off road vehicles
Dennis Kirk (denniskirk.com) has 207 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 138 reviews with 1 star · Clear filters
Ron P.
I purchased a plane chrome fender skirt, and now I’m painstakingly trying to peel this plastic that it’s wrapped in off of it. I I’ve tried to blow drive tried everything to peel it. Fingernail scrape by scrape to get it off this piece of crap never again will I ever buy anything from these morons
Michael B.
Ordered exhaust to then get an email that they are discontinued a day later. Called manufacture of the exhaust and was told they are not discontinued. Called Dennis Kirk back to get nothing but an excuse. Will never do business with this company again. Highly unprofessional.
Response from Dennis KirkApr 9, 2024
The exhaust this customer ordered was discontinued by our supplier, the manufacturer may still make it but we do not purchase directly from the manufacturer. "82-00252 FREEDOM AMENDMENT BLACK `08-11 FXC `13-17 FXSB No Longer Available"
Bryan G.
Ordered a pair of factory 47 handlebars. They sent me the wrong ones. She asked me what the sticker was on the packaging which was correct, but the bars were completely different. Didn’t really make an effort to make it right just pretty much offered to refund. If this one was Stickered wrong they all would be. Not really sure why they couldn’t physically check before sending ended up just ordering from factory 47. Will never use this company again
Response from Dennis KirkApr 9, 2024
We are sorry you got the wrong bars. We didnt have another pair of these in stock to check and mispacks are very uncommon with Factory 47.We do not open factory packaging to inspect them when received as then all of our items would be open box items. The quality control is on the manufacturers end.
Paul M.
Used their on line system and entered the Make year and model to order chrome lower belt guard for my motorcycle. Ordered the part and they sent the one I ordered however it was incorrect. Call and spoke to the Women who handles this and she denied that the system did not happen. I used their app 3 times a it came up with the wrong part every time. Besides the wrong part selection using their app she was a nasty Twit. Very bad company to do business with. I recommend that you do not deal with this company I for sure will not. PS I have been buying Motorcycle part for 40 years and this was the worst customer service I have ever received . First time dealing with them, strike one Dennis Kirk your out!
Response from Dennis KirkApr 9, 2024
The customer was inadvertently shutting off his ride when searching for the lower belt guard. When you use the search function, it gives you the option to search for the selected ride or to search all results. The part the customer ordered was never listed for his bike. We are sorry this customer received the wrong item.
James B.
Ordered cable set at 20% off, received wrong one, re ordered correct one (same exact retail price) so i could use box from original order, sent back original order was credited less than i paid, but was charge full retail for the replacement, called and was told too bad. There are way more accommodating places to buy moto parts from...they don't care about you here... women on the phone is just nasty....
Response from Dennis KirkApr 9, 2024
The customer placed an order in December and ordered a set of 20% off cables that were incorrect for the machine. The customer was sent exactly what was ordered. When the customer realized this 2 months later, he wanted the same price which we were unable to do because it was not the same kit. This was not a mispack or a wrong part, it was as ordered but not for his machine. We did waive the customers shipping back to us as a courtesy
Otto
I asked for the cobra fi 2000 for my sportster xl 1200 t superlow. They answerd with a part number but theyr site show that this is not for that type of motorbike They have no competence and dont do any conversation with customers only send some links Dont order from this shop
rcmtom
I spent $700 on an S&S super E mini carb for my Harley a month ago. I've been running the motorcycle every day. Last night the carb leaked gas all over my garage thru the carb overflow tube. I contacted Dennis Kirk to see what they would do about it since it was $700 and only a month old. They never replied to my request I finally spoke with Dennis Kirk company and basically they told me to reach out to S&S so they were no help. There are MANY complaints on the S&S carburetors but places like Dennis Kirk continues to sell the junk and not able to help with anything. All S&S told me was to rebuild the NEW carburetor. Needless to say huge waste of $700
Response from Dennis KirkApr 9, 2024
Unfortunately some of our emails get caught in our spam blocker and are never received. Did you try calling and speaking with our customer service team and let them know you sent an email as well? We respond to all emails the same day if received during our business hours. We could certainly look into the issue for you.
Frankin S.
Spoke to Donny at technical support and he treated me like I was stupid .kept interrupt me I will definitely not recommend this place don’t waste your money 💴 go somewhere else
