Dennis KirkReviews of denniskirk.com

I ordered 1 part, I received 3 individual packages of same part, this same thing happened a few months ago, I will not be doing business with them anymore 🤬, return policy is a joke

Interesting approach to customer service. I ordered and installed a Hogworkz driver backrest for my 2020 Harley Ultra Limited. After installing the backrest, I noticed the installed position of the backrest did not line up with the back of the seat and would not allow me to sit all the way back. So, I sent the item back. I was given a $42.75 refund on a $183.00 backrest, the item sent back to me, and then when I called to check on the reasoning, I was even more disappointed. The customer service rep began to get an attitude when I began to ask questions why I wasn't given a full refund for a defective product. She stated that since it was installed it didn't qualify for a refund. What???? How was I to know it was defective unless I installed it? Very disappointing process and customer service experience. Last purchase at Dennis Kirk for me. BUYER BEWARE

They say same day shipping.BS.My order sat in that town for two days before leaving.

They were hacked and someone stole all the emails they have on file if anyone is wondering where they are getting all these scam emails. I called to notify the and the clown chuckled and said doubtful. Absolute muppets!

They are the worst when it comes to customer service. I received the wrong carburetor. Since I'm in alaska they won't cover shipping for the return. 54.20 each way for a $170 carb. They said in like mistakes are made and someone has to pay for them. Today that someone was me. Beware the old beotch in customer service at Dennis Kirk. Never again will I purchase from Dennis Kirk. Henry from Alaska

Do not order parts from here . Before they even know if they have the part in stock they withdraw from your bank account immediately . Or if you order and within a minute cancel your order they still remove money from your account . Bye law the money shouldn't be withdrawn until the part is shipped . This is a failing parts store who will rob the customer hoping they don't notice . Then when you call them out on it they refuse to admit any wrong doing. JP cycles and revzilla are where you won't get conned out of money like I did .

I would like to share my experience with this company. I ordered 12-inch chrome Yaffee bars and unfortunately received 14-inch bars instead. Upon contacting customer service to report the issue, I was informed that I was mistaken, as were the mechanics at Harley Davidson who were installing the bars. The customer service representative was quite dismissive and suggested that I return the bars so they could determine the correct size. I found her attitude to be very rude and condescending. As a result, I will not be making any further purchases from this company.

2 separate orders. First one, they sent me the wrong piece and blamed me. The sku numbers were one off and had the exact same picture and description for both pieces. Sassed me because I wasn’t smart enough to see the difference. 2nd order, paid the extra to have it here the 14th. Get an email saying it won’t be here til the 16th. Called to get my refund since they failed to get it to me on time and they said it’s my fault again for not spending 80 dollars more for the guaranteed. Fought with me saying over and over again that it’s only expected, not guaranteed. If you want it guaranteed you gotta spend a boat load. Screw them. Don’t shop from this place.