Jay M.
I ordered and back and then was told it was on back order.
I ordered a part for a hard tail kit for a mid 2000's dyna from Dennis Kirk and at first was told 10 days to receive part from the company they order from for them to get it. Then would be additional 3-5 day shipping from Dennis Kirk. I had no issue with that since they had it 30 bucks cheaper. Called at the end of 2 weeks later and was told it would be another 4 weeks out and was on back order. Bit my tongue and said that'll be fine. Checked 4 times within the 4 weeks and was continually told the same. When the day arrived at the end of 4 weeks I called again. Now it's was 6 weeks out possibly and they really didn't know. So I got ahold of the company they order from and spoke the the warehouse that actually ships this item to them. It was in stock and by directly ordering from the company making it I would have this item in 4 days. It will cost 30 dollars more but is better then being pushed around on dates for something that I'm willing to pay $300 for. This company might deal well in other areas but in my case the ball was dropped and I will just pay more next time instead of being pushed around for a date that will never come.
Response from Dennis KirkSep 20, 2017
Hi Jay, sorry to hear of your issues with the back order and we understand your frustration. Dennis Kirk sells approximately 300,000 parts, and we try our best to keep them stocked. When an order is entered and there is a backorder, we use a standard text that states "Most back orders fill in 7-10 business days". This is the case for most backorders, but unfortunately not all. We do not have the means to look at each individual part number. When a customer calls after the 10 days is up, we then look to get a date from our supplier. Often times the dates are correct, then again sometimes they keep getting pushed back and we are at the mercy of them providing the accurate date. Again we apologize for the extended backorder, but please know we are working hard to try and fill them as soon as we possibly can.