Tristia T.
Wrong product sent
Wrong product sent
Dennis Kirk is the world's largest retailer of parts and accessories for motorcycles, snowmobiles, ATVs and off road vehicles
Dennis Kirk (denniskirk.com) has 207 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Tristia T.
Wrong product sent
Richard
I ordered a $39 part, paid $69 express shipping. The part cleared through customs in Portugal. The part was sent back to Dennis Kirk. I sent a message to Dennis Kirk with no response.
Travis T.
Ordered an item that was suppose to ship in 3 days and got an email 2 days later saying it'd take 2 months. They advertise one thing and then do another. Complete waste of time.
Response from Dennis KirkJun 11, 2026
This customer ordered a special order item which states ships in 4-5 business days. When placing the order for the item to ship from our supplier to the customer, we were made aware that it was on backorder, which is when we notified the customer.
Jack G.
Placed an order. Never went through, never was notified. Had to place new order at a later date, delaying my parts. Reached out to customer service about this. Didn't receive response until my 3rd inquiry, days later. Then customer service had the nerve to basically tell me to get lost. I spoke with the supervisor and was told to get lost again. Offered no help, no reconciliation, and they didn't even care about what the actual issues were in the first place. Worst company I've had the displeasure of ordering from.
Response from Dennis KirkJun 4, 2026
What this customer fails to acknowledge is he was upset claiming nobody was replying to his emails when he was replying to an email that clearly stated do not reply. So when he finally emailed customer service directly, he received a reply right away. The customer could also not provide and order number for the order that he placed which would have been on his confirmation. Most likely the part was still in his cart and he never actually hit submit on the order, in which he would have received a confirmation right away. The customer was argumentative and would not accept the fact that he never completed an order which Dennis Kirk cannot rectify on his behalf. He needed to go back to the website and complete his checkout. He has never placed an order with us.
Dustin L.
When I ordered my part I was expecting about 7-10 business days to receive the order but I haven’t received an email saying anything about it. I called and asked if there was any update on my order and I was then told that I wouldn’t be receiving it until the end of June. I placed my order on May 29 and I’m not ever going to use Dennis Kirk again for anything dealing with my bike. This company is a joke claiming the they have everything in stock. If I could get them an eighth of a star I would.
Cait
I've ordered two different helmets. Both have showed that they have them available and they ship in 4-5 days. Each time I have ordered the company says they are backordered indefinitely. I've had to cancel two times now. It seems very shady to show stuff not available as available. They canceled both orders, but I have to wait for money to be returned to me. Very disappointing in their honesty and listing items as available that are obviously not.
Lawrence W.
Absolutel big lieTRADGEY 💔. Dennis Kirk wise about the same day shipping. I ordered my Cobra slip-on pipes Friday morning and they're still siteE.ing at a warehouse somewhere. Called customer service the woman on the phone was a real queen crab she doesn't even belong in customer service I wanted to talk to a supervisor. !!!🚫. Wasn't even a supervisor there to talk to is what she said. If you're ordering from Dennis Kirk BEWARE, their same day shipping is a big li
Response from Dennis KirkMar 2, 2026
This customer placed an order on our website on Friday 2/27. At the time of order, the item the customer purchased clearly stated that the item would ship in 4-5 days. The customer must have missed this. The customer then called our sales line Monday morning telling us we didnt meet our promise of shipping the same day. The customer was told this is a dropship and ships from another warehouse hence the ships in 4-5 days. The customer insisted this was not correct , he was told to call back for customer service. The customer then called back after 8am and spoke to customer service. Our customer service rep tried to explain this to him nicely, but he just insisted he was correct and that we were just pulling one over on him. We did let him know this was shipping from our vendor today and he should see this soon. All calls are recorded and we would be happy to share the call with trust pilot. The customers order is shipping Fed Ex from North Carolina and he should see it by Wednesday.
Bruni M.
Terrible service. I received a Boyesen clutch cover for a CRF 450 X, and as soon as I installed it, the gasket started leaking. I contacted them and they said they don't supply the gasket, and told me to contact Boyesen directly.