Dennis Kirk is the world's largest retailer of parts and accessories for motorcycles, snowmobiles, ATVs and off road vehicles
Dennis Kirk (denniskirk.com) has 207 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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DeWayne H.
I should have read the bad reviews before ordering from this company. I ordered a part that I was told would work on my bike only to find that it did not fit. Returned it and only got $25.11 credit after spending $45.60. Terrible.
Jeremy D.
Horrible, call and order 2 shocks for snowmobile,and one shock was 6 inches smaller, other shock not even the correct design to fit my sled!! Unreal, you people are worried about money instead of keeping customers!!!
Response from Dennis KirkOct 20, 2017
Hi Jeremy, We verified against Sk-iDoo MicroFische that the shocks sold to you were correct for the make/model/year of the machine you gave us. Many older snowmobiles have been modified by previous owners and new suspension put under them, unfortunately we have no way to verify whats under your sled. We also asked you to provide us the lengths of the shocks that you had removed from the sled so we could try and match them up, but you declined. We hope you were able to get the correct parts for your machine.
Albert R.
I ordered Mustang seat from Dennis Kirk. When seat arrived, I realized that it's not comfortable in seating position. First, I called to customer service which is listed on their site 800-969-7501 and they told me to go ahead and use the label that was enclosed. Next day I shipped item back to them. Then week later I received a call from Ashley customer service, she was very rude, she said i never call them before I ship item, and told me that they wouldn't gave me full refund and they going to charge restocking fee 35%. She said that seat is badly scratched, and marker was used to cover up scratches. That was absolutely lie. I refused to pay restocking fee so they ship that seat back to me. When I got seat for second time and after close inspection i noticed that this seat was previously used and they sold me used or refurbished item. Please do yourself favor, buy somewhere else. I will file complaint with BBB. Will dispute charges with my credit card. Order Number: DK117-0828-104-1840626
Response from Dennis KirkSep 20, 2017
Hi Albert, sorry to hear about your issues with our return process. When you called to inform us of returning the seat, you spoke to a sales agent. We do accept returns on seats and all items that we sell, but there was no mention of any damage to the seat. We do not show any previous returns on the seat and show you were sent a new seat in original packaging. When your return was received it was then noticed there was scratched and gouges in the seat that were attempted to be covered with a permanent marker. If these marks were on the seat when you received it, surely you would have called us for receiving a used product? When we receive an item back in this condition it cannot be resold as new and its not a warrantable issue therefore we end up with a product that has to be discarded and need to deduct off the return. The suggested deduct on this seat was 50% in which was lowered to 35% by the customer service rep. We will still take this seat back and will lower it to 20% if you still wish to do so.
Ironclad B.
I ordered a set of mac exhaust from Dennis Kirk and when I tried to install it the pipes were touchiing each other with alot of pressure and I tried to straighten them every way I could then realized I need to send them back because the tabs were welded wrong. I first called and they said to go ahead and use the label that was enclosed. I shipped them back and then received a call from them asking me why I sent them back and I explained about the problem and the lady was very rude and told me they wouldn't give my any refund whatsoever, so I asked for a manager and he was preprimed on the issue which was obvious he was vicious to me and told me he was prepared to fight any dispute I might be thinking about opening against them and hung up on me. I have been ordering from them for about 15-20 years and I can't believe this treatment they gave me about Mac exhaust, it was like they just don't want any Mac products coming back. This guy treated me so bad and he was a customer service manager. Terrible customer service I will never shop Dennis Kirk again.
Response from Dennis KirkSep 1, 2017
“Sorry to hear of your troubles. We are trying to look into this issue. Would it be possible for you to provide us with an order number or customer number so we can look into this?”
Jr F.
I bought a motorcycle frame from Dennis Kirk after one of their techs assured me that it would be a direct fit for my 2003 night train. When I got the frame it had several broken welds and a bent tab. To their credit they did issue me a small refund but it cost me way more to have the frame fixed. To add insult to injury the tech lied when he told me I could run my stock front end with no issues. I have since found out that I need special neck cups for this frame. I received dry poor customer service and tried multiple times to speak with a supervisor and was blown off and the lady I spoke to had a real bad attitude. This is no way to run a business
Response from Dennis KirkSep 25, 2017
Hi Joe, we are sorry to hear that our customer service did not meet your expectations. We refunded you $150 for having to re-weld the frame and we also sent you all the pieces needed for the neck free of charge,We also offered to order and send you a new frame when it came damaged but you chose to keep and work with what you got. We hope that the situation was rectified after this review was placed.
Johnny
The web site asked for make and model and they sent it to me tried to install it was the wrong one so i sent it back they said they couldn't refund me and they didn't have my cable so i just got ripped off. I'll never do buisness with them again and i suggest you don't either.
Greg Z.
I ordered parts for my Atv. Initially I thought the website and super fast delivery were impressive. But the parts I ordered were not an "exact fit" as stated on the web site (which of couse I didn't discover until I tore my atv apart and tried to install said parts). I called customer service to let them know and that I expected a FULL refund due to the problem being that the web site was wrong. She was reluctant but the rep finally said she would note it, but guess what, I got only a partial refund. Plus the rep told me that the part that her companies Web site says is a "perfect fit" for my 09 only fits up to 06!!
Don L.
Ordered my tire for the lowest price and ready to have it mounted. Shipment is lost in Illinios per UPS tracking. Customer service wouldn't contact their shipper so I did, UPS is putting a trace on it that can take up to two weeks. As a customer service rep, I know that a redirect can be requested by the shipper and a replacement sent out right away. They refused. Representative was totally unsimpathetic, said it wasn't their fault. I'm paying the extra through Bike Bandit and refusing their delivery. Probably going to need to file a dispute through my bank to get the refund.
