Dennis Kirk is the world's largest retailer of parts and accessories for motorcycles, snowmobiles, ATVs and off road vehicles
Dennis Kirk (denniskirk.com) has 207 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Hoss
Bought a pair of Alpinestars boots November 2019 when I received them they were 3 1/2 years old and the padding was starting to fail. Alpinestars dates there boxes when they were produced so if you bought boots from them they been sitting in the warehouse for 3 1/2 years or longer.
Napoleon
This company is not worth buying from!! BEWARE!!!
Unhappy U.
Placed an order for almost $1,000. Paid via CC. Was having my order shipped to my gf’s house instead of mine. Got a call from “Joy,” who very rudely told me the order must go to the billing address. Explained that while I understand, never had that issue before. Offered MULTIPLE ways to verify my identification, address, etc. Not enough for “Joy.” She got even nastier and finally I told her to just cancel the order. While I can appreciate their position, they did not want to work with me even after I offered multiple remedies. Oh well, their loss. I purchased my items from another vendor who had no problems shipping to my temp address.
Nick
Terrible customer service. I will nor be purchasing anything else from Dennis Kirk. They won't back up the parts they send. They just kick the can down the road and blame manufacturers for their mistakes. Sandy is horrible in the customer service department. Also, reading Dennis Kirk's responses to some of these reviews just confirms that I will not be doing business with them again.
Falconator101
Very misleading. I purchased a windshield from them via EBay. They love to advertise that they have a 90 day hassle guarantee but that is the catch. They won’t take it back if you lay a finger on the item. The customer service lady was very rude and arrogant. I purchase online all the time and I have never seen anything like this. Very surprised. I would recommend all you guys avoid DennisKirk at all costs and save yourself a headache.
Karl Ely P.
Terrible customer service. Was told by a representative that the part would fit. So I then ordered it. When I received it it would not fit on my bike. So I returned it. They then refunded me less than what I originally paid for the part saying I had to pay return shipping even though it was on them and the description on the part was not accurate. I will never use this company again.
Marc L.
I’d give this company minus two if it was possible. Horrible customer service. Avoid this company at all costs.
Response from Dennis KirkAug 19, 2019
Customer called to cancel an order that was placed at 5:38 PM on 8/16. The call was made to cancel at 12:30pm on 8/17. The customer was told that the order could not be cancelled because it had been processed, which was correct it had been processed. We were able to retrieve the order but it was already manifested to UPS so the customer got an automatic email stating it was shipped. The customer called when he received the email and threatened our sales staff member with posting horrible reviews online because he believed we had just shipped the order. We had no way of unmanifesting the order in UPS system. The order was caught and the customer was issued a refund in full. The customer should see the refund to his card within 2-3 busniess days depending on his financial institution. In most cases these orders can not be caught 12 hours after they have been placed as we ship same day,
JH
Avoid dealing with this disreputable company. I began buying parts from them in the early 1980's, when it was a much different company. Now, it's just a shell of what it once was. THEY NOW HAVE THE WORST CUSTOMER SERVICE!!! ============================================ I returned a tire which is defective. Some areas of the bead were splitting as I was mounting it. These were areas the tire spoons never even touched. Once I got it mounted, I noticed that an area of the bead had folded over and was not seated. I could not get that area seated properly and felt it was unsafe to use the tire. So, I sent it back. Today, I called Dennis Kirk and was told that they won't do anything "because the Warranty Dept. noticed the bead is damaged". NO KIDDING!!! That's why it was sent back in the first place! Then I get, "We can't do anything with it". Well, neither can I. Ripped-off for $85.00! They are like a bunch of gangsters. I will never order anything from them again. DO NOT TRUST THESE BUMS!!! They are incompetent and Dennis Kirk is NOTHING like the company it once was. It's now staffed by a bunch of incompetents who don't know how-to handle a simple manufacturer's warranty claim, in-house. Even though the return form has a checkbox for "defective" and "quality", they will do NOTHING FOR YOU if / when there's a problem. I call that lying to customers. Spend your hard-earned money elsewhere and avoid them. This place is horrible and way, way beyond disreputable! JH (Motorcycle tech since 1973)
