DemonsbasementReviews of demonsbasement.com

I placed my order in August and still have not received my package. Now their website is gone. What am I supposed to do to get a refund on my $220 order?

I ordered 2 shirts and a hoodie in January. It’s currently September and I’ve only Received the hoodie. I reached out back in may and I was told my other items will be shipped out within 10-15 business days and that this manner would be resolved asap. It’s September and they stopped responding to my messages regarding the items I’m missing but they text every day about promotions.

Lies about promos, products ordered almost a year ago with no actual news, just false email updates. Their website is even gone as of Sept 8th of writing this.

Reached back out to this company and they are now responding with generic emails and now calling their supposed “mystery items” mystery boxes. I replied to that email and they just sent the same generic email. Talked to my friend who is a lawyer and they mentioned we could sue this company if we wanted to and I’ll be looking into it further as they have been scamming everybody. Also saw their site was down, convenient for them but I have my screenshots.

Scammed. Placed order in January, they spammed my email with “order updates” but were just trying to ride out the card chargeback window.

Ordered March 1st. Just for reference, I asked for an updated tracking on August 8th, and all it said was “your order is on the way.” No date or estimate. PRIOR to this, the tracking I’d been given said that there was a label created but NO PACKAGE WAS EVER DROPPED OFF. When I brought this up, I was given excuse after excuse about why this would happen. “It’ll update,” “we’re waiting for bulk,” “your batch number isn’t fully here yet,” etc, etc. So I finally asked for proof(on August 13th) that my package even existed at their “warehouse,” and they said they could do that for me on August 14th. But guess what I NEVER receieved? A follow-up email! So now it’s past my bank’s chargeback period, I’ve resorted to potentially having to sue these people in court. I’ve asked for refunds multiple times and they give me the same copy and paste response, saying that it’s unable to be given, despite their website previously stating(YEAH THE WEBSITE IS DOWN NOW LMAO so my tracking has disappeared from the internet somehow) to contact them via email about refunds before disputing with the bank. So they contradict themselves about their own policies that THEY WROTE. Not to mention, their website was full of spelling and syntax errors, as well as all of their emails. Not a good look for a “professional business.” You guys can’t use spellcheck? I’ve waited for a few months for products at other companies before. You know, reputable companies that specifically state that the items I’m purchasing are PRE-ORDER items. However, nowhere on either of the item pages was it stated that they were pre-order items, and that I would have to wait months to receive my order. I have emails, screenshots, and receipts of everything proving that this company is a baseless, lowlife scam, and I will be getting my money back one way or another. And if the owner responds saying that I was refunded and the dispute was handled, NO IT WAS NOT. I HAVE NOT RECEIVED MY MONEY OR THE ITEMS I PURCHASE. They have been completely unwilling to cancel my order and refund me. Do not believe these scammers because I know that’s what they will respond with. You can’t have multiple accounts all just lying about the same exact issue and then choose to still respond saying that you took care of their issue. We know you didn’t. We want our money back. Edit 9-14: After personally messaging the owner of the company(back and forth over the course of multiple days, mind you), I finally got a refund and I was told that it was “Shopify’s fault.” Alright, definitely not you or your team’s fault for defying your policies and telling me ‘no.’ I think the threat of legal action might have helped my case. Just a heads up for anyone who’s been waiting for months with little to no communication.

Like I’ve said time and time and again this company is a huge scam. NOW THE WEBSITE NO LONGER EXISTS. I wonder why? Could it be finally people are reporting to the federal agencies and he’s finally getting shutdown? Couldn’t care less I just want my refund. Please look at my previous reviews to see what govt. agencies to report as many times as you can, he should face legal action. Lastly the one positive review by “Pizza” is a lie to try and gain your trust. REFUND EVERYONE SCAMMER’

Demon’s Basement is nothing but a scam. I placed my first order in February 2025, and for the last 7 months all I’ve gotten are the same copy and paste “shipping soon” emails. They even tried blaming tariffs and Trump for their delays. I gave them multiple chances and placed FIVE separate orders. Not one of them has ever shown up. Their “we're paying for your order” nonsense is just another lie. No refund, no product, no accountability. When you reach out for answers, the owner snaps back with “pay attention to the update emails.” Well, your emails are garbage, and they don’t mean a thing if you never deliver. On top of that, their website literally had a section telling customers not to file chargebacks. Huge red flag for any legit business. Clearly, they’ve scammed a lot of people, and now the site has been shut down. This company has stolen my money and wasted months of my time. I want my refund, and I strongly warn everyone; do NOT give Demon’s Basement a single dollar.