DeluxeFlightsReviews of deluxeflights.com

I had never heard of DeluxeFlights before, but an ad popped up, and I called Wilfred Reed there to inquire about their tickets from NYC to Munich. Wilfred offered exceptional service, even waiting while I had to take another business call. I was sceptical about the company as to whether it was reliable and not a scam, since their prices are so much cheaper than other offers. Wilfred patiently explained their business model and after doing some background checking, I was convinced that I could fly business class reliably with DeluxeFlights. I am very impressed with the excellent customer service that Wilfred Reed offered. After returning, I will write another report about my entire experience.

Terrific service and very affordable pricing. I was impressed by the service Deluxe Flights agent provided.

Bart got us good tickets and followed through with boarding passes etc which made the trip easy

Bart was very responsive and helpful in understanding my needs and specific requests

I previously left a bad review on BBB and someone from the company reached out and said they didn't have any information about my trip and requested that I send a copy of my ticket numbers and flight conformation numbers. I sent the information and received no response back. I sent a follow up email and still no response. Now even the agent that booked the flight for me wont respond to my emails.

I worked with a fellow there named Fergus B who has been outstanding: professional, responsive, patient (we've had a lot of set-backs during the pandemic), and super efficient. The flights he got me were flawless and extremely reasonable. I've referred several folks to him, and I will use his services again as soon as we can fly once more. Highly recommended.

Had used Deluxe a few times with no problem. However, recently my daughter flew and on her return, her flight was blocked and Deluxe was no help. Norman told us we could get a $1000 refund or fly another day. She had a dog with her, no place to stay or transportation and would have to have a covid test to fly a later day. We booked her original flight, costing us thousands. Deluxe was unable to book the same flight we did and said they would refund the $1000. Long story short, they refunded $693 and gave a $300 credit for a future flight. Avoid this company or take a chance you will be blocked. They used someone's point and they got refunded, we got screwed. Horrible company!

It was truly an amazing experience traveling to Dubai with my business partner and sis of life. Thanks Deluxe