DeluxeFlightsReviews of deluxeflights.com

Please help!! I’m being told by Albus at DeluxeFlights that the publicly stated guarantee of “100% refundable” ticketing does not apply to my wife! Her reservation record locator is 647156. My wife purchased on March 13 a flight from ORD to KTM, and then from KTM to BKK, and then from BKK to PVG, for a total amount of $6,176.97. This trip was to attend a relative’s wedding in Nepal, and then proceed to Bangkok to visit her ailing 94 year old Mother; followed by a trip to Shanghai for business. Soon after ticketing, the wedding and planned reception in Nepal was cancelled because the groom’s grandmother just died. And the COVID infection rates rose dramatically in Shanghai, making it very difficult or impossible for Americans to travel there. As a result my wife cancelled the flights from Chicago to Kathmandu, Kathmandu to Bangkok, and Bangkok to Shanghai. This booking CONFIRMATION number is S8XX23, on 3/13. For travel ORD-KTM, KTM-BKK, and BKK-PVG. My wife called on 3/18 and cancelled these flights. She still has not received her refund. And the travel agent DeluxeFlights says nothing is refundable. And this is contrary to airline business practices during these days of pandemic. PLEASE HELP AND SEND HER THE $6,176.97 REFUND.

THANK YOU KENYA FOR REIMBURSING ME OF ALL I REALLY APPRECIATE YOUR HELP, YOU WERE VERY QUICK I GOT MY MONEY BACK IN A WEEK THANKS AGAIN

Thank you for your patience and help. My booking was complicated but you were helpful to assist.

Update: the refund did eventually process, but it was like pulling teeth to get a written confirmation from Deluxe Flights (I had to post this review as well as a negative review on BBB). If I had not paid the extra ~$400 for travel insurance or whatever they call it ("happiness guarantee" or something similar?) I doubt I would have had any recourse. Sadly, I trusted Trustpilot when it came to Deluxe Flights, and I should not have done so. After spending much of the day in a draconian labyrinth of phone calls, I've learned that Deluxe Flights and Sky Lux are the same company, and my flight was not booked through Lufthansa as advertised, but via Aeroplan (Air Canada). In short: I paid $5472 to Deluxe Flights for two business class tickets on 11/6/21. I purchased the Travel Care Service for additional $383.04; this service guarantees "100% refund if you got sick and can't travel." Athenna "G" was assigned to my case and processed my payment. On Friday 11/12/21 The Netherlands' government announced a 3-week lockdown due to the unprecedented surge in Covid-19 and my partner's doctor wrote a note excusing him from travel due to his health. We were told a refund was possible but like so many others resorting to the Better Business Bureau for help, Deluxe Flights has not delivered on their promise. First Athenna G went on vacation and became extremely difficult to get a response from. When calling the Customer Support line, one is lucky to have anyone answer; once a support rep picks up, they can do nothing but suggest we contact Athenna. The number given for Athenna rings without answer. We've been asked to trust that our refund will be processed while being provided with no written confirmation whatsoever. The flight takes off tomorrow and we refuse to risk losing nearly $6000 due to Deluxe's clear pattern of customer exploitation. We need a confirmation and record of the refund amount to be processed before the flight takes off. When I mentioned Deluxe's negative reviews surrounding this issue, the customer support representative Aaron Davis responded "Who said I work for Deluxe? I work for Sky Lux." When I asked to speak with his supervisor, he proceeded to tell me that supervisors and managers aren't needed at his company because support reps like himself are so experienced. Despite his experience, he was unable to provide me with any written confirmation of my refund or any official records whatsoever from Lufthansa, the airline. Meanwhile, my flight confirmation has disappeared from Lufthansa's site and Lufthansa's reps state "The ticket you have is not a Lufthansa ticket" and "we did not receive the money from your travel agent." This is because the flight was booked via Air Canada, who is only dealing directly with Deluxe (aka Sky Lux). I highly recommend readers avoid any contact with Deluxe Flights, Sky Lux Travel, and any other shell companies associated with these brands.

Outstanding customer service from Bart. Helpful with all aspects of my trip, from flight options to completing the required paper work. I’m most appreciative of his patience and competent assistance. Kudos, Mike J.P. Czetyrbok

Wonderful flight both ways.

I am impressed by the professionalism of employees of this company. I have never ever experienced a service like that. Will be returning to book more business class flights.

Deluxeflights is very reliable. Helped me and found exactly what I needed. 5stars!