DeluxeFlightsReviews of deluxeflights.com

What a brain damage They send you a price and even after payment they tell you price changed They put you in a very bad spot and loose your options

I lost a week of my time with these guys. Be aware as they are scam artists!

I bought various business tickets for me and my wife with an aggregate payment of about 11,000 dollars from Sean Lidell on this site. My God. The first thing I asked was if the tickets will provide all the benefits of mileage and segments in the loyalty programs. He lied and say yes…I waited and waited while he makes stories about why it was taking so long for the miles to be posted ….finally i wrote directly to the airlines….of course they answered immediately saying that none of the tickets qualify…i wrote very angry and this guy told me he will pay a refund of $2,000.00. One and month later nothing…buyers beware ….fraud is everywhere…

During the purchase process, after I provided my credit card information to the agent Xavier, he informed me that in case the airline employee asks me about the source of my award miles ticket, I should say that I received the ticket from a friend. This made zero sense to me and I told Xavier I will not lie. He called me twice to repeat the same request and I informed him that my flights must be changed and that I will not be doing business with DeluxeFlights. It was obvious to me that after I informed Xavier that I will NOT do business with Deluxe Flights, and my flight schedule changed that he will cancel my reservation. I later learned that my credit card was charged for the flight I was not planning to take. The Master Card reviewed my complaint and determined that the charge was valid because I provided my card and billing information. This was an expensive lesson for me to not buy tickets from DeluxeFlights. They sell award miles tickets, however the discounted price does is not worth the trouble and in my case loss of my money as well.

Please help!! I’m being told by Albus at DeluxeFlights that the publicly stated guarantee of “100% refundable” ticketing does not apply to my wife! Her reservation record locator is 647156. My wife purchased on March 13 a flight from ORD to KTM, and then from KTM to BKK, and then from BKK to PVG, for a total amount of $6,176.97. This trip was to attend a relative’s wedding in Nepal, and then proceed to Bangkok to visit her ailing 94 year old Mother; followed by a trip to Shanghai for business. Soon after ticketing, the wedding and planned reception in Nepal was cancelled because the groom’s grandmother just died. And the COVID infection rates rose dramatically in Shanghai, making it very difficult or impossible for Americans to travel there. As a result my wife cancelled the flights from Chicago to Kathmandu, Kathmandu to Bangkok, and Bangkok to Shanghai. This booking CONFIRMATION number is S8XX23, on 3/13. For travel ORD-KTM, KTM-BKK, and BKK-PVG. My wife called on 3/18 and cancelled these flights. She still has not received her refund. And the travel agent DeluxeFlights says nothing is refundable. And this is contrary to airline business practices during these days of pandemic. PLEASE HELP AND SEND HER THE $6,176.97 REFUND.

I previously left a bad review on BBB and someone from the company reached out and said they didn't have any information about my trip and requested that I send a copy of my ticket numbers and flight conformation numbers. I sent the information and received no response back. I sent a follow up email and still no response. Now even the agent that booked the flight for me wont respond to my emails.

Had used Deluxe a few times with no problem. However, recently my daughter flew and on her return, her flight was blocked and Deluxe was no help. Norman told us we could get a $1000 refund or fly another day. She had a dog with her, no place to stay or transportation and would have to have a covid test to fly a later day. We booked her original flight, costing us thousands. Deluxe was unable to book the same flight we did and said they would refund the $1000. Long story short, they refunded $693 and gave a $300 credit for a future flight. Avoid this company or take a chance you will be blocked. They used someone's point and they got refunded, we got screwed. Horrible company!

Today is November 17th and still no refund. This is fraud company please do not use them. IF THEY CAN TREAT A REGULAR CUSTOMER LIKE ME IN THIS MANNER , I WONDER HOW THEY ARE STILL IN BUSINESS.