Peter W.
During the purchase process
During the purchase process, after I provided my credit card information to the agent Xavier, he informed me that in case the airline employee asks me about the source of my award miles ticket, I should say that I received the ticket from a friend. This made zero sense to me and I told Xavier I will not lie. He called me twice to repeat the same request and I informed him that my flights must be changed and that I will not be doing business with DeluxeFlights. It was obvious to me that after I informed Xavier that I will NOT do business with Deluxe Flights, and my flight schedule changed that he will cancel my reservation. I later learned that my credit card was charged for the flight I was not planning to take. The Master Card reviewed my complaint and determined that the charge was valid because I provided my card and billing information. This was an expensive lesson for me to not buy tickets from DeluxeFlights. They sell award miles tickets, however the discounted price does is not worth the trouble and in my case loss of my money as well.
Response from DeluxeFlightsMar 2, 2023
Dear Customer, Thank you for contacting us. We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID: 226677 Please email this ID at [email protected] with your booking confirmation number, and we will get in touch with you. Thank you in advance.




