Delta FaucetReviews of deltafaucet.com

Very disappointed in the modern Delta parts. A new nine month old faucet, (169.o$) already leaking. You pay more and get less. I dont recommend and Delta products, unless you like to repair stuff constantly.

My spray faucet is 5 years old and already worn out, leaking. I’m a 60 year old so no kids playing with it, just piss poor quality and my local hardware stores won’t exchange it. Cheap China made crap that they don’t stand behind even though they promise warranty, the LIE. There is no warranty unless you keep the bill, which they know people won’t after a year so they always win by lying about their warranties.

I always bought Kohler products, but for my new bathroom, I've decided on Delta because I liked their Zura design. It cost $1,500 for the shower system, plus almost $600 for the matching faucet. As soon as the project was done, the faucets will have spots on them. Very HORRIBLE spots! To keep it clean, it's not just a simple wipe-away the water, you have to really polish it. As soon as you take a shower, the faucet will look like you haven't cleaned it in years! I called Delta, and they claim it's user error. They said I have to clean it very well AFTER every shower. They wouldn't stand behind their products. DO NOT GET THEM, unless you love cleaning after every shower.

Did you know that Delta Faucets have a lifetime warranty? Even my old shower faucet. I wanted to repair this old Delta faucet that after 30 years began to leak. Not sure what I needed and so confusing I googled Delta customer service online that gave me a number to call. I took a picture of it for the very patient representative and she said normally these parts were $19.00 but as a complementary service she would mail the parts free of charge. Wow I was happy but what happened is my roommate through away the envelope,not knowing that it held the small springs and seals for my faucet. I had to call back and reorder the parts expecting to pay for them . I told the representative honestly what happened and that I would like to reorder. To my surprise Delta sent the parts a second time free of charge. THANK YOU DELTA FAUCETS COMPANY! I would recommend Delta for your next purchase. They are hands down a quality product !

Delta Faucet widespread bathroom faucet installed 2022 handle cover cracks. Contacted Delta and two weeks later a new set of handles arrived, and my plumber installed them. Very happy with the process and service from Delta, had to send photos and model number with issue explained, I also still had a receipt from 2022.

I rarely give a review this positive but I simply can't deny this company credit for the exceptional customer service I was provided. I started having issues with my hydro rain dual shower head. I exhausted all other options (product manual, online forums, youtube etc) before resorting to contacting Deltas customer support team via live chat. Like many companies these days the initial chat was between myself and an A.I. bot. But unlike most other companies once I was alerted I was being transferred to a real person, I didn't have to wait forever to connect, within 30 seconds I was conn and chatting with my support specialist Christina. I explained the issue, provided basic information and provided a few photos they requested. In less than 30 minutes from first starting the live chat Christina informed me I would be receiving a total replacement of my shower head system at no charge. No fuss, no hassle, no need to provide endless details or "proof" of anything. Just a general idea of when it was first purchased (which was nearly 3 years ago btw) and it wasn't a problem when I couldn't recall for certain where it had been purchased from. I had gone into this expecting, at best, a troubleshooting guide to follow to fix the problem I was having so to come out of it with a whole new replacement system, with no cost to me was beyond my wildest dreams. I highly recommend reaching out to their support team (via their direct website) for any needs regarding a delta faucets product. They will take care of you!

Not happy with Delta after calling for a replacement for a leaking faucet, they would not help at all.

They never delivered my faucet. When I called they promised a refund. After 30 days and 4 phone calls, I still don't have my refund. I'm a contractor and this problem has cost an issue with my customer. To make things worse, the customer service person was rude and unprofessional. They tell me a different story every time.