Delta FaucetReviews of deltafaucet.com

Called to get all new shower fixtures. Found out they would replace them all for Free! So happy! Person we talked to was so nice and helpful. Took a picture of what we needed. She said thet was all she needed and would ship the new ones out today. Great customer service!

Worst company they don't honor their warranty terrible customer service would not return my emails try to get new cartridge they sent me valves springs and seats after telling me they would send me a cartridge run from this company don't ever buy stick with American standard and Kohler and glacier Bay reasonably priced way better company that honors their warranties

We bought our house new 13 years ago and there are Delta hardware throughout. Comes a time when things wear out. A sink in the bathroom wouldn’t turn off so I bought a new replacement cartridge for it, relatively inexpensive so I did it. Well, the kitchen faucet started giving me issues. It’s a single lever with the pull out sprayer. I went to Home Depot to get these and found the cartridge was going to be $30. So, the sales person said call Delta because these have a lifetime warranty, so I did. I wish I had wrote down the reps name because he was super nice and located my cartridge and the sprayer head with the hose I needed. I received these two items in the mail within 6 days, put them on the sink and now I have a new sink. Thank You Delta, your warranty saved me close to $100.00.

Called bc our 20 yr old kitchen faucet was leaking. Wait time was less than 1 min. Very professional customer service rep (which never happens). She located the part we needed that should be received within 10 days. Haven’t had a better customer service experience for many, many years. Excellent.

Bought shower trim & rough valves for 2 bathroom remodel. Bought directly from Delta online. Plumber recommended another brand. Since it was 2 orders, I sent each back as separate return. Took about 6 wks and numerous calls to get my money back. Second return has been 3 wks, called today and got no answers. If you buy direct from Delta hope you don't have to return it. If you have an installed Delta, keep your fingers crossed you don't need answers and help from customer service.

Called in because my bathroom sink faucet handle is locked up. It's really hard to turn if it will turn at all. The guy who took my call was super nice, patient with me and professional. It was a pretty easy process to go through despite my not having a whole lot of info about the actual faucet on hand. I had looked up what I believed it to be ahead of time just in case, but he was able to use video chat to confirm it. Theyre sending out a replacement and we'll be up and running again in a few days. Super easy. If only other companies made it this smooth for customers when there was an issue....

I contacted Delta customer service regarding a shower faucet problem and received a response the same day. My faucet is over 10 years old and knew it was past warranty but asked if parts were available. The customer service rep investigated my faucet to identify model and is sending replacement parts at no cost to us. I have always loved Delta and will continue to purchase their products. Instructional links to install were also provided as well as an offer to assist via phone or email if there is trouble installing the parts! Maybe the people with problems did not handle their requests with courtesy or respect for the people they dealt with???

I called delta faucet for troubleshooting advice for my tub and shower faucet. I'm not a professional and could only describe the model and problem I was having. Rachel, the customer service agent I spoke with was right on it. She understood what I was talking about and had answers for me right away. In this day of terrible customer service, this was a wonderful experience. Thank you Rachel for your help and Delta for hiring a very capable and nice person.