DELSEY PARIS (USA)Reviews of delsey.com

Delsey has been used by my family for generations. Growing up, my siblings and I always saw our Mum packing away for travels in her fav Delseys. Today, it made sense why she was so loyal to the brand. Her 34 year old daughter traveling around the world in her Delsey discovered a crack which truly saddened her (me lol). She reached out to Delsey in hopes they would offer some sort of repair as the bag had been so sturdy and stylish. Latisha from customer service asked for pictures and when provided, she immediately dispatched a replacement to me. No extra queries, no drama. Just pure gold customer service. WOW! You have gained the loyalty of next generation as well. Also, please give Latisha a promotion and a raise. What a gem to deal with in days when customer service has become greatly sub-par!

Always buy Delsey—well made; well craftes

Love the look and quality of the luggage. Very elegant and sophisticated design. I bought the brown set after I got my wife the white set. The 26 inch medium trunk is unique. It probably won’t fit underneath the bed of a cruise ship, but otherwise it’s perfect!

What incredible service. When the front compartment zipper pull got pulled off my bag during travel rendering it unusable, your incredible customer service, Latisha, ended up sending me a replacement bag to my door. With this level of customer service and standing behind your product, I would recommend Delsey to everyone. THANK YOU!!

The answer didn't help, since you telling me to go to write a form is not helping me,i have done (July)that and still nobody cares enough ,to tell me where and how to order the damaged parts, there is no phone number to explain what is wrong, the store in Greece never had that model,i bought them from New York. Didn't you notice how most people complain about your customers sevice,? and why there is no phone number,or reviews for customers in the official website of delsey?

Je ne peux pas mettre zéro étoile dommage car faites attention je n ai jamais reçu ma commande et pour faire une réclamation ils vous demandent (delsey) de leur envoyer une lettre sur l honneur ainsi Qu une copie de ma carte d identité !!! C est une honte !!!1ere et dernière fois!!! Surtt qd on voit les prix merci beaucoup !!!

My daughter has purchased the suitcase in June to travel to the US in July. The wheel came off at the first drive to the airport! Arrived in the US, we had to transport the suitcase from airport to Hotel without the wheel and this impacted the stability of the frame. Next day, I've contacted Delsey to verify that we can have an emergency repair - which we did at their official repair partner. BUT the repair only attached a new wheel but did not fix the frame stability problem. Since them, my daughter and I are filling out forms on Delsey website, and have spent hours chatting with their bot, received 2 km of emails from their Customer Service reassuring us that : we have received your inquiry and sent this for review with the relevant team - last message like this August 15th. We have written back to ask what going on. NOTHING. Today is September 22nd. The next trip is in 3 weeks, ma daughter needs a new suitcase that has proper wheels and has a straight and stable frame! UPDATE: Saga continues - today 25th of September, new (same) message from client service to fill out the form and send around pictures - again. It's the third time, we do this. Current waiting time for a reply: 10-15 days. This is my last luggage from Delsey - am back with Samsonite. UPDATE 2: This is a JOKE! After this review got published, Delsey got back to us after a few days and offered replacement of the luggage, which we immediately agreed. The following day, we get a message from UPS that we can expect the shipment on the next day and includes the tracking number. This was on October 7th. Nothing happens on October 9th, nor on the 10th. Tracking gives an error message, so I call up UPS. UPS tells me that they have not received anything from Delsey to be shipped. We've dropped Delsey a message two days ago (14th) to ask what's going on: as usual - they are playing dead. Today is the 16th of October .. nothing. We need the suitcase in two days. Delsey, do you have a checklist on horrendous customer service that you follow? You're really ticking all the boxes.

Le sac à dos TURENNE SOFT est beau, pratique et j'adore les couleurs. De plus j'aime la marque Delsey. Mais ma motivation première pour l'achat du sac à dos chez Delsey, c'est l'étanchéité en cas de pluie. Le sac est présenté comme "Imperméable". Voir aussi les photos de sac mouillé et la protection de la fermeture éclair. J'ai une mauvaise expérience avec mon précédent sac à dos d'une marque concurrente. Jeudi 5 septembre, il pleut sur Paris. Je suis équipé de mon parapluie et du sac à dos pour me rendre au travail. A l’arrivée, toutes les poches sont humides, voire mouillées. Même la pochette dans le dos qui a une ouverture latérale ! L’ordinateur est touché, heureusement sans dégât après l’avoir séché. Cahier et carte de visite humide qui gondole… J’ai mis les 2 étoiles pour la praticité, la couleur, mais quelle déception !