DELSEY PARIS (USA) Reviews | Read Customer Reviews of delsey.com

DELSEY PARIS (USA)Reviews of delsey.com

3.0434 reviews
Accessories
6090 Dorsey Road, Hanover, Maryland

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DELSEY PARIS (USA)

About DELSEY PARIS (USA)

DELSEY PARIS, established in 1946, is a celebrated French brand with a distinguished history in crafting premium luggage and travel accessories. Over the course of more than 75 years, DELSEY PARIS has been at the forefront of innovation, combining traditional craftsmanship with cutting-edge design to create luggage that meets the evolving needs of travelers worldwide. The company's design studio, based in Paris, is a hub of creativity and expertise where each product is meticulously designed with both style and functionality in mind. DELSEY PARIS offers a diverse range of luggage, from sleek carry-ons to spacious suitcases, along with accessories that complement the modern traveler's lifestyle. The brand's commitment to quality and durability is evident in every stitch, zipper, and wheel. DELSEY PARIS is renowned for its dedication to innovation, with products that feature advanced materials, unique security features, and ergonomic designs. The brand's iconic double-zipper security system and ultra-lightweight construction are just a few examples of the ways in which DELSEY PARIS stands out in the luggage industry. Embracing a philosophy of "Innovating to Foster Freedom," DELSEY PARIS merges timeless elegance with contemporary aesthetics, ensuring that each piece is as stylish as it is functional. Whether it's a weekend getaway or an international adventure, DELSEY PARIS is the trusted companion that makes every journey seamless and chic.

DELSEY PARIS (USA) (delsey.com) has 434 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: delsey.com
Website: delsey.com
Category: Accessories
Location: Hanover, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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DELSEY PARIS (USA) reviews

434 approved reviews, newest moderated first

Florence J.
Oct 25, 2024
Achat d'une valise cabine Montmartre…
Achat d'une valise cabine Montmartre Air le 5 juillet 2024 aux GL de Toulouse. Après 4 voyages, le tissu extérieur est éraflé à plusieurs endroits, les coques des roulettes sont rayées. Le SAV de Delsey refuse la prise en charge et me renvoie vers les GL, qui bottent en touche arguant d'un mauvais usage, et qu'ils n'ont jamais eu de retours de ce genre !!! Grosse déception pour cette valise de piètre qualité, aux pièces et revêtement trop fragiles et pour une forme de mépris du client de Delsey et des GL.
Response from DELSEY PARIS (USA)Oct 29, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
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Client
Oct 22, 2024
Roulette perdu sur vol transavia
Bonjour SAV au top concernant cette marque. Fatima a sut répondre a mes nombreux courriels. Je recommande cette personne pour les suivis des SAV.
Response from DELSEY PARIS (USA)Oct 29, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
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Amelie C.
Oct 18, 2024
Commande traitée rapidement et service…
Commande traitée rapidement et service client au top
Response from DELSEY PARIS (USA)Oct 29, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
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Marie Laure R.
Oct 17, 2024
SAV totalement inefficace
SAV totalement inefficace. E-mail envoyé au SAV le 16 septembre un mois après zéro réponse. Aucune information sur possibilité de réparation pour une roue cassée . Rien à voir avec Samsonite qui a un SAV efficace . Je n’achèterai plus jamais de valise Delsey retour chez Samsonite
Response from DELSEY PARIS (USA)Oct 29, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
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David S.
Oct 15, 2024
Terrible customer service
Terrible customer service. I ordered a suitcase in August and refused delivery as they charged VAT leaving France as well as customs on entering the UK. The suitcase took a month to return to sender and Delsey has not responded to even one customer service inquiry. American express ended up refunding the £269
Response from DELSEY PARIS (USA)Oct 29, 2024
Thank you for your feedback. We’re very sorry to hear about the experience you had with your order and the difficulties you faced with customs and our customer service team. Your comments are important to us, and we’ll work to ensure smoother communication and resolution in the future. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
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James
Oct 9, 2024
Hopeless/useless aftersales service
Just a word of caution to anyone considering a Delsey piece of luggage. My new luggage broke the first time I used it. I have attempted to have the matter resolved for over 6 months communicating through Paris and Mexico channels. The most attention I have is when I post a review so I am hoping again someone pays some attention. I have filled out web forms, emailed, tried to phone, had some contact electronically - that person is Paris now doesn't seem to be responding to my emails. So 6 months on, I still have a broken piece of luggage and absolutely no indication of a resolution. Not sure why Delsey promotes an 'after sales' or guarantee service, it's completely frustrating and completely hopeless.
Response from DELSEY PARIS (USA)Oct 29, 2024
We sincerely apologize for the unacceptable experience you've had with our product and customer service. This is not the standard we strive for, and we're committed to making things right. Please provide your order details and/or reach out to our customer support team immediately with your order details, and we'll address the issue promptly. We appreciate your patience and understanding.
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Nathan T.
Oct 7, 2024
Product is okay but service and support…
Product is okay but service and support is diabolical when the inevitable damage happens. I have a new Delsey trunk with a broken wheel. I have had a terrible experience trying to get a replacement wheel. Herdzco supplies appears to be the only option. It cost a fortune to freight the wheel to Europe (where it was damaged) or Australia. The wrong wheel was supplied. I double checked, I ordered the correct wheel. I send Herdzco numerous message, via their website, their online review and email with photos. The only response I have had is apologising for not responding to my message. That is all. No offer to replace the wheel, no argument, nothing. Herdzco is a disgrace to deal with. If they are Delsey's authorized reseller they need to me reprimanded. Delsey in my opinion is no better. I submitted an online enquiry last week and have no response to that either.
Response from DELSEY PARIS (USA)Oct 29, 2024
Service and Repair: We're sorry to hear about your experience. This is not the standard we aim to uphold, and we apologize for the inconvenience. Your satisfaction is important to us. If you have any further concerns or if there's anything we can assist you with, please reach out to our customer support team. Please review the below link for more information regarding service and repairs. https://us.delsey.com/pages/repair
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Corinne B.
Oct 6, 2024
Roulette cassée sur valise Belmont…
Roulette cassée sur valise Belmont d'environ 4 ans, aucune solution apportée par Delsey, ils n'ont pas de pièces disponibles ! Pour une marque française censée être de qualité vu le prix, je pensais qu'ils avaient une politique de durabilité et des solutions de reparation!!! Conclusion: pas la peine d'acheter une Delsey!
Response from DELSEY PARIS (USA)Oct 29, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
Report