AA A.
Had my Delsey suitcase 18 months and…
Had my Delsey suitcase 18 months and the handle broke off. Don't have receipt so I have to throw it away.

DELSEY PARIS, established in 1946, is a celebrated French brand with a distinguished history in crafting premium luggage and travel accessories. Over the course of more than 75 years, DELSEY PARIS has been at the forefront of innovation, combining traditional craftsmanship with cutting-edge design to create luggage that meets the evolving needs of travelers worldwide. The company's design studio, based in Paris, is a hub of creativity and expertise where each product is meticulously designed with both style and functionality in mind. DELSEY PARIS offers a diverse range of luggage, from sleek carry-ons to spacious suitcases, along with accessories that complement the modern traveler's lifestyle. The brand's commitment to quality and durability is evident in every stitch, zipper, and wheel. DELSEY PARIS is renowned for its dedication to innovation, with products that feature advanced materials, unique security features, and ergonomic designs. The brand's iconic double-zipper security system and ultra-lightweight construction are just a few examples of the ways in which DELSEY PARIS stands out in the luggage industry. Embracing a philosophy of "Innovating to Foster Freedom," DELSEY PARIS merges timeless elegance with contemporary aesthetics, ensuring that each piece is as stylish as it is functional. Whether it's a weekend getaway or an international adventure, DELSEY PARIS is the trusted companion that makes every journey seamless and chic.
DELSEY PARIS (USA) (delsey.com) has 434 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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AA A.
Had my Delsey suitcase 18 months and the handle broke off. Don't have receipt so I have to throw it away.
Ron K.
Returning a new, unused product (bag) costs you $$$ to ship. Had I bought it in a store instead of on-line at Delsey it would have been free to return. Don’t buy on-line!
Erin
Not easy to get through to customer service. When they did receive my request, they replied with a generic answer, which was not helpful. It was clear they didn't take the time to read my request and see what the problem is. I have submitted a second request for help. Hope to hear back soon.
Kristal M.
I called you and email you about an order you didn't and charge it yo my credit card without my permission that is a called a fraud. Bad customer service
Jesse S.
Great products and great customer service. Quality and very original, unique designs. Recommend.
nadine S.
Your customer service is really not performing. I had a question about the size of the new Chatelet weekender. I thought the dimensions mentioned on your website were wrong. I never got an answer even though I called and were put on hold for 50 minutes and sent an email. I ordered the bag and when I got it the dimensions were not the ones listed on the website.
Sonja A.
Ordered my new pieces to my luggage. Had them the very next day! Super fast!
Lisa F.
I was able to find the matching carry on to my large Delsey luggage! I have had my check in luggage by Delsey for over 5 years and could not be happier. They estimated 5-7 days shipping and it was delivered 2 days after I ordered it! Ready for my trip!