DELSEY PARIS (USA)Reviews of delsey.com

J’ai trouvé sur le site tous les renseignements dont j’avais besoin, là livraison a été très rapide et la valise conforme à mes attentes.

Very fast and quality service

J'ai profité de la FrenchDay pour acheter ma valise cabine Desley. Je recherchais une valise qui roule correctement quand elle est bien remplie, ce que je n'ai pas encore testé. Visuellement elle correspond à mes attentes.

Pack de valises reçu très rapidement. Elles sont parfaites.

Livraison très rapide et produit conforme à la commande.

Extremely poorly customer service. Package was not received, and when I called DELSEY customer support, they said they can’t do much and will look to open a case with UPS, which they did not do, and I had open a claim with UPS. Never buying anything again from DELSEY.

I purchased the Delsey Large suitcase spinner and the weekender. The items shipped and were delivered very promptly. When I opened the box of the suitcase, I immediately thought it was going to be too large to travel with overseas, so I purchased the Medium Trunk spinner to compare. This too, shipped and arrived very quickly, so that is very appreciated. I'm not sure why the Large suitcase is bigger than the maximum volume size of domestic airlines of 62 linear inches, which they state on their websites, that they can charge you overage fees? We decided that the Medium trunk will accommodate the needs of the person I purchased for and went to begin the process of returning the large suitcase, which is where my review results in a low score. I was shocked to learn that Delsey does not provide a return label for customers to return items. I had to pay an additional $166+ just to return the item using the lowest fare available. This is outrageous and downright gross to charge a new purchaser to return your undamaged item on their dime. I will absolutely not purchase another product from your company and will tell others why until this is resolved. I have three people I currently know who are shopping Monos, Away, Solgaard, Travel Pro, and Samsonite. I am not award of their return policies, but I will definitely advise them to research before buying. Unsatisfied customer!

I had contacted customer service at Delsey because my overnight luggage got damaged. They responded within a well respected amount of time. I worked with Latisha who she was kind, courteous, patient and super helpful throughout the whole process. I thought it was important to highlight the great customer service I received and they have made me a lifelong Delsey customer. I will recommend their brand to all my friends and family. Great product. Great service!