DELSEY PARIS (USA)Reviews of delsey.com

Delivery surprisingly came sooner than originally said.

Valise Delsey achetée pour ses promesses de durabilité et qualité. Après le 4ème voyage en avion une pièce en aluminium est cassée. La garantie ne couvre pas cette avarie. Donc, je ne vois pas de différence entre des valises de Delsey et des valises de bon marché à part de prix. NB: Suite à ma réclamation précedente, j'ai commandé la pièce détachée chez Delsey SAV, livraison rapide et remplacement facile par mes soins.

We have been traveling with Delsey luggage for years. It is easy, light and overall comfortable for us in our advancing years. A recent travel experience resulted in some severe damage to the wheels of our well loved mid size suitcase. My husband felt he could handle replacing them with new wheels if we could get a set. Our inquiry about securing new wheels was quickly replied to with the unfortunate news there were no wheel replacements for our model. Wonderfully and quite unexpectedly we were notified they would be sending us a replacement for the suitcase. We are thrilled.

I recently lost a wheel on my Delsey Paris Luggage. We emailed Delsey requesting a replacement wheel. They contacted me quite quickly and unfortunately did not have the part ! So… they sent me a brand new model. Customer Service was prompt and very nice. No hassle for receipts. Just picture of the suitcase and missing wheel. So competent and professional. They were truly a pleasure to deal with and it only took an email Diane T

Commande d’une valise cabine et réception d’un valise soute. Après réclamation, pas d’échange, ni d’envois devrais la bonne valise. Obligé de remplir un formulaire avec photos pour obtenir une étiquette retour. Après 5 jours toujours pas de réponse de leur part. Je devrais attendre qu’ils aient contrôlé cette valise que je n’ai même pas ouverte pour être remboursé et cerise sur le gâteau ce sera à moi de passer une nouvelle commande si je veux la valise que je veux. Inadmissible, inacceptable de faire supporter au Client une mauvaise livraison de leur part.

For the first couple of years of light use (Covid years 2020/2021) the suitcase held up just fine. Then the zip started to wear a little and it’s just got worse and worse. Now after 5 years of not much use (3/4 times per year) the whole zip is broken, rendering the suitcase useless. I’ve had much better, much cheaper suitcases so won’t be buying Delsey again,

I bought luggage and it broke while I was in Paris within the warranty period. I immediately started the claims process. Unfortunately I had to buy another bag because I had three more stops on my trip before flying back to the US. I took pictures and a video and left the bag in Paris. There were a series of back and forth emails, each time asking for different information. I thought everything was going well but I didn't have one of the photo angles they requested so I shared the video. Mind you this was the third request for different information. They ghosted me and shut off all communication and that was 12 days ago. I believe that is how they operate, asking for more information to find an excuse to deny your claim. They didn't even give me the courtesy to answer my two emails asking if I was being denied. I will never buy a bag from them again.

5 Stars – Fantastic Service & Quality I recently ordered a Delsey luggage set, and while one of the suitcases arrived damaged, I was very impressed with how the situation was handled. I reached out to customer service, and they responded promptly and courteously. Within just a couple of days, they sent a replacement without any complications. The service was fast, professional, and exceeded my expectations. Great experience overall — I’ll definitely shop with Delsey again!