DellaReviews of dellahome.com

Response from DellaDec 12, 2024

Thank you for reaching out. I wanted to apologize for your experience with this order and for the inconvenience caused to you. I checked your order and see that a high risk of fraud was detected, we try to contact you and confirm the order before we ship out but did not receive response so we have to cancel order. Kindly contact us and we can help you to place a new order. Thank you.

Response from DellaNov 12, 2024

Thank you for reaching out. I wanted to apologize for your experience with this order and for the inconvenience caused to you. We understand that this has caused inconvenience, and we are truly sorry for the disruption. We are actively working with the manufacturer to improve our product. If you have any questions or require further assistance, please feel free to contact us.

Response from DellaOct 2, 2024

I wanted to apologize for your experience with this order and for the inconvenience caused to you. We were offered replacement if the order under the warranty. Your order should under warranty if purchase 6 months ago, kindly contact us at [email protected]. We appreciate you giving us the opportunity to make this right for you.

Response from DellaSep 3, 2024

I wanted to apologize for your experience with this order and for the inconvenience caused to you. You can please kindly contact us on the Della website. The live chat button will appear on the bottom right corner of your screen. Or please contact us at [email protected]. Thank you.

Response from DellaJul 9, 2024

Hello, I am sorry that your item was received with issues. We can replace the item for you if you received item faulty. Please kindly contact us at [email protected] so we will provide you with options on how we can resolve this. We appreciate you giving us the opportunity to make this right for you. Thank you.

Response from DellaJun 6, 2024

I do apologize that your item is experiencing some issues. We would like the opportunity to assist you right away and make this right for you. Please feel free to email us at [email protected] so we can provide information. Thank you.

Response from DellaMay 29, 2024

I do apologize that your item is experiencing some issues. Our mini split contains 3 years part and 5 years compressor warranty from 2023. We would like the opportunity to assist you right away and make this right for you. Please feel free to email us at [email protected] so we can provide information. Thank you.