DellaReviews of dellahome.com

I ordered the Della Vario Series 27000 BTU and selected the 50' x 50' installation kits. When it arrived, it had the standard 16' x 16' kits. I called customer service and was told to "send a photo of the product and then we will start the process of replacement. I did just this. 4 days went by and I heard nothing. I called again on July 29th and spoke with a male customer service rep who first tried to tell me that nothing had been done because "we don't even offer the 50' x 50' kit", to which I responded "you absolutely do, it's on your website". This was followed by him asking me "Do you mean the line set? Because you're confusing me calling it an installation kit" to which I barely had a response, as "Installation kit" is the exact terminology on your website. After getting beyond this, I was told "you need to bring your items to UPS and drop them off before we send your replacement items" The CSR I spoke with on July 25th never told me that. Fast forward, I dropped the boxes at UPS 2 days ago and have heard nothing from your company, despite sending an email reply back with a receipt from UPS showing the dropoff. The male CSR refused to expedite shipping, despite your company making 2 huge mistakes; and when I asked him if I could speak with his supervisor, he said "I can give you her email address", even though during the conversation he put me on hold several times and came back saying "My supervisor just said....." I'm in Florida where the heat index has been well over 100 degrees for a long time, and I've been without AC as my central air died the 2nd week of July. I told both the CSR's my situation, and neither one really seemed to care. I've never dealt with a company whose customer service reps are so unknowledgeable about their company's products, nor even care about the customer. If I could give zero stars I would.

Waiting 2 weeks for replacement part

The machine in itself works fine. However I have submitted my warranty information twice to your company and have yet to get a response or warranty letter?

Purchased a floor unit a year ago from Amazon. Worked great last summer. Went to use it this year and no cold air. Tried contacting Della customer service about it but received no help because the one year warranty was up two weeks ago. Thanks for the no help on your product.

Outdoor unit Control Board burned out before we had it a year. Tech services were more concerned with warranty registration than taking care of the issue. I would have paid for a new board. I went to a parts warehouse and apparently Della has used a discontinued part that no one has. I had to send the board to a CB repair shop. At first I was happy with the unit, and still would be if I could have just fixed the issue even if I paid out of pocket. I am still paying on a unit that is less than 1 year old installed.

Have not received the order

I have not received my purchase. The tracking number provided is from may of 2017. The A.I. chat cannot help. Calling the customer service number only gets me on the phone for hours with no answer. I feel like i have been scammed. This was ordered on July 2nd. Surely it should have arrived by now, especially since im now being asked to rate my experience. So far my experience is horrible.

I bought a Della portable AC sometime in August 2024. I used it August and September 2024. I started using again in April 2025, and by mid May or so, it stopped working. AC stopped working about 9 months after I purchased it, and about 3 and an half months of AC usage.