DellaReviews of dellahome.com

Fast shipping and provided a daily tracking update. Customer service was very helpful and was an American.

So I’m not really the type of person to leave a review for anything, this is actually my first. I recently had an issue with my mini split ( no fault of Della, my outside unit froze up due to a recent snow storm and I didn’t shovel out around it, after realizing that it was under 3 feet of snow I shoveled around it and saw that the unit was completely full of ice, I decided to put a torpedo heater near it and thaw it out unfortunately I didn’t pay attention and melted the fan blade.) so I went on their website and ordered a new fan blade and spare motor just in case the motor was bad after all my mistakes, I received my order promptly, unfortunately the order was incorrect, the motor was correct but the fan blade was actually another motor, so I didn’t receive the fan blade, I emailed them to notify them that my order was incorrect, and called and left a message, the next day I received a call and was asked to send pictures of what I received because on their website it showed the correct part and what I received wasn’t it, I spoke with Lizzie and she said she would talk to the tech department and get back to me, surprisingly she responded quickly and notified me that there was an incorrect listing on their website and that they would ship me out the correct part that day, not only did they ship it at no cost to me they didn’t even charge me for the correct part, and said to keep the incorrect parts for my inconvenience, then I got an email that they were refunding me my entire original purchase, this company and especially Lizzie have renewed my faith in humanity and dealing with online ordering, not because they gave me something for free, simply because they stand behind what they sell, admitted that they made a mistake on their listing, returned all messages and phone calls, and were completely courteous and respectful throughout my entire experience with them, way to support your customers, I will never buy anything that they offer from anywhere else. Thank you for everything Sincerely Raymond Slowik

I want to recognize Fernando Vasquez from Della Support for truly saving the day. Before doing so, I’d like to provide some context. I previously purchased no name mini split systems from eBay, and in just over a year they began to fail. Determined not to repeat that mistake, I thoroughly researched mini split manufacturers with strong reviews for both hardware quality and customer support. During my research, I came across Della. Fast forward to 2025: I purchased three Della units, all of which worked perfectly. However, during a recent cold spell here in Florida, one of the units failed to produce heat. It took a bit of navigating through Della’s support channels, but I eventually connected with Fernando. He took the time to listen carefully and acknowledge all the troubleshooting steps I had already taken to confirm the unit was defective. After reviewing everything, he fully covered the unit—something I am extremely grateful for. I chose Della specifically for the assurance of quality support if I ever needed it, and that turned out to be the best decision I could have made. Thank you, Fernando, for your exceptional help.

There was an issue with the original order where the accounting department canceled the order. Joey was able to resolve the pricing issue quickly and was so join ensuring the second order was processed! Additionally the was an incorrect zip code on our order and it was being shipped far from our house. Lizzie went above and beyond to quickly update the correct address with the shipper and get the shipment back on track A great customer service experience by all!

It was nice to actually speak to someone in customer service that you could understand and take care of questions on timely.

Lizzie, Customer Service at Della Home was extremely helpful in resolving an issue I had with a mini split ground stand that I purchased. I was able to return the item with no problems. I highly recommend Villa Customer Service and products.

I had a question about the promotional deals and I called the 1-800 number. Lizzie promptly answered and helped me in 5 minutes or less, emailed me back, and was able to solve my problem quickly. Thank you, Lizzie and Della Home!

Great customer service and technical support. So far super impressed with my 9000 BTU Vario mini split for my workshop!