DellaReviews of dellahome.com

When receiving our package it was opened and taped shut. Upon opening we were missing a leg to a shelf we ordered. When I reach out for assistance the customer service was extremely helpful. A new shelf will be sent out at no charge. I love doing business with businesses that back their product up. Thank you.

Joey K is a phenomenal support agent that went out of his way to help me with a defective component of the mini split system. He was thorough and went above and beyond what I had expected from my interaction with Della. Thank you Joey!

Good experience with Hector in troubleshooting my units issue and rectifying the problem. He was responsive through the process and showed true concern. It is my first Della product and will continue to trust in the brand. He also has offered to keep the dialogue ongoing if I should have further issues.

Friendly caring people were eager to help.

Customer Service was exceptional. Fernando V handled my issue with my Della portable ac. Although only 7 months old it developed a compressor failure. When I reached out I was connected to Fernando. He was polite, very pleasant and professional. Walked me through the steps and assured me of a complete refund. I was astounded with how easy he made the issue of the AC failure. No hassle, no problems just excellent customer service. This company is very lucky to have Fernando V working for them

Does the job! Love the ease of the phone app and the remote control. Study and efficient.

My Della Mini-Split HVAC system far exceeded my expectations! I am awed at how quickly it cools my RV as well as keeping it warm in 20 degree weather. I am blown away with the quality of this system. Thank you Della team for all of your assistance. This company stands behind its product and its customers! I cannot thank you enough for everything you have done to make this the best purchase I have had to make!

I spent a couple weeks deep diving mini split heat pumps after getting bids for 15-18k to install a traditional system in my barn (central Ohio). After I had determined that a mini split hyper heat pump was definitely the way to go .. I spent another few days reading everything I could on which brand to go with. In the end I decided to go with Della. I am SO glad I did. I started with (2) 12k 2SEER24 units. The install - pretty straight forward (get a lineset bending kit for 30$ .. the red green blue yellow inserts) … the unit looks and functions flawlessly .. the app is perfect!! Got it linked up to Alexa in no time for easy voice control. I could go on about how much I love these mini splits. The electric heat I had previously been using was so expensive and inefficient to run and took manual controls. But here’s what really got me … after a couple weeks of use I discovered I had a slight hardware issue on one of the units most likely due to install. I called the number on the Della air handler unit .. not really expecting much help .. but the phone rang once and a real person answered. Hector worked though the issue with me .. asked me to respond to his email with a breakdown and photos of the issue .. and then told me he would get back to me within a day. He replied that evening saying Della was sending a replacement part at no cost to me. I was truly blown away by the entire customer service aspect of this company. That goes a LONG way in 2026. I cannot more highly recommend Della!! Thank you Hector - thank you Della! You guys have my business for life! Ordering our 3rd unit this weekend!