DellaReviews of dellahome.com

Ordering was easy and the products I ordered from you were top notch

I purchased A Della Mini Split through Della's website because I wanted to make sure if I needed customer service Della would know I purchased through them. I have to say I needed some further guidance for my unit that I just received and all my questions were answered professionally and politely by one of their reps named Hector. What a super nice guy working for a great company Della. Will always feel comfortable choosing Della.

1 - I like Della products, have purchased multiple units, and have recommended them. 2 - I have been happy with products, the output, and overall finish/quality standards. 3 - Had to deal with service as had an issue with a unit - great experence. US number, knowledgeable support staff, Elizabeth (Lizzie) was great and really helped without really any hassle - truly wonderful experience and so many companies could learn from Della support... In sum - solid company, products, and support - highly recommended.

My unit broke after about a year of being installed. I called customer service and spoke with Lizzie, who was quick to respond and get the answers I needed for my warranty. Within 24 hours, a new unit was shipped out to me. A pleasant experience

Very reliable when you have questions. Equipment works as advertised. Overall great experience with Della

I purchased a complete mini split unit from Amazon. Installed and the unit worked for a few weeks and then stopped. Hired a tech who said a service port leaked and let the refrigerant out. Della honored warranty and sent me another unit. Installed and this one worked, but iced up in 15 minutes. AC tech comes and says its a valve in the unit, he said he couldnt find any kinked lines. Della again sent me another unit. Installed and this time checked all lines myself (electrician and plumbers had worked in the attic) and I found a kinked line. Replaced and the new unit works as it should. I received outstanding support from Della, above and beyond what I would have expected. I actually sent them a note thanking and apologizing.

Looks like a good quality product that integrates with my internal home network. I however ordered the wrong hoses but was able to contact customer service for an easy exchange. Very easy installation and keeps my house cool starting with my sunroom.

I had some issues with my unit, and was worried that the warranty would give me the run around. I spoke with someone named Lizzie and she was super nice and very helpful at correcting the issue. It's a huge benefit to know you can get ahold of someone who will actually make things right in the event of a problem.