Brian L L.
Awesome customer service
UPDATE ON CUSTOMER SERVICE... Well I was contacted by customer support and they are outstanding in taking care of customers and did rectify my issue... We will definitely buy and be a long term customer and company that will offer their products to our customers as well... Excellent job Hector and earning my trust and business going forward...
Response from DellaJun 24, 2026
We're sorry to hear about your experience and understand how frustrating it was to have your unit down while waiting for the replacement part. To clarify, for PCB replacement requests made more than 100 days after purchase, our warranty policy requires the original PCB to be returned to DELLA. We understand this adds an extra step, and we appreciate your cooperation throughout the process. As for the shipping time, we have multiple warehouses across the country, and replacement parts are not always shipped from the warehouse closest to the customer. Depending on inventory availability, parts may need to be sent from a different location, which can sometimes result in longer delivery times than a complete unit order. We appreciate your continued support and feedback. If you experience any issues after installing the replacement part, please don't hesitate to contact us. We'll be happy to assist you further and work with you to get everything running properly.