DellaReviews of dellahome.com

Response from DellaJul 17, 2026

We're sorry to hear you're having trouble with your unit. A mini split system must be properly evacuated with a vacuum pump before operation. If the system is unable to pull or hold a vacuum after following the installation instructions, we'd be happy to help troubleshoot the issue. Our tech support is (800) 863-4143, Monday- Friday 6am-4pm PST, and you can also contact us the 24 hours live support team for general questions. We look forward to resolving this matter swiftly. https://dellahome.com/pages/contact

Response from DellaJul 17, 2026

We're sorry to hear about your experience and understand how frustrating this situation has been. Product registration is required to activate the warranty coverage according to our warranty policy. However, even if there is a warranty concern, we're still happy to help by providing troubleshooting guidance and technical support whenever possible. You can please contact our technical support at (800) 863-4143, Monday- Friday 6am-4pm PST. Thank you! https://dellahome.com/pages/contact

Response from DellaJul 10, 2026

Dear customer, we sincerely apologize for the frustration and inconvenience caused by the delay in your delivery and the difficulty you experienced when trying to get updates. We understand how disappointing this situation was, especially when it affected your plans. While the shipment was handled by the carrier, we recognize that we should have provided better communication and support throughout the process. We appreciate your feedback and will use it to improve our service. Please feel free to contact us if you have further questions.

Response from DellaJul 2, 2026

We're sorry to hear about your disappointment and appreciate you sharing your experience. Our warranty registration requirements are outlined in the warranty policy, including the registration period. We understand that construction delays or seasonal conditions can sometimes make installation within that timeframe difficult. Thank you for your valuable feedback. We'll share your suggestion with our team as we continue to evaluate ways to improve our warranty policy and customer experience. We're glad to hear that the unit is working well, and we appreciate your continued support.

Response from DellaJul 1, 2026

Dear customer, thank you for taking the time to share your feedback. We’re glad to hear that you’re happy with the product, and we’re very sorry that the shipping experience felt slower than expected. For transparency, once an order is placed, we typically require 1 business day to arrange shipment. During peak seasons, this may take 2–4 business days. After the order is processed and fulfilled, transit time is usually 1–3 business days depending on the carrier and destination. We understand that any delay or lack of updates during this process can be frustrating. While shipping is handled through our logistics partners, we understand that the overall delivery experience reflects on us, and we are continuously working to improve both processing efficiency and shipment visibility. If you have any unresolved concerns or would like us to review your order status in detail, please feel free to contact us and we’ll be happy to assist. We truly appreciate your feedback, as it helps us continue improving our service.

Response from DellaJun 26, 2026

Dear customer, I sincerely apologize for the inconvenience you're experiencing. We can certainly provide troubleshooting guidance to help identify possible causes. However, we do want to be transparent that for portable units, replacement parts can be very limited, and in many cases parts are not available separately or are difficult to replace. We apologize for any inconvenience.

Response from DellaJun 18, 2026

Dear Customer, We are very sorry for the inconvenience caused. After checking, our customer service team help you with a return about the order. We sincerely apologize that the item arrived damaged and with missing parts. We have forwarded your feedback to our quality control team and will strengthen our inspection process to prevent similar issues in the future. If you have any other questions or need further assistance, please feel free to contact us at any time.

Response from DellaJun 7, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience with the issue. Please feel free to install the new sensor once it arrives, and don't hesitate to reach out if you continue to experience any problems or need further assistance. We truly appreciate your patience and are here to help anytime.