DeliverrReviews of deliverr.com

This company was recently sold and in the past year it has become a truly awful experience to work with them. Customer support is vague and by chat only now. Their algorithm seems to be what they look to like a God of some sort. You ask them a question and they say "the algorithm" there is no explanation or rationale. If you are a small to medium (hell even large) business you would do best to avoid this company.

I hate to do this and leave a terribly negative review, but I don't want other small businesses to make the mistake of utilizing deliverr. Utilizing them will cost you time, money, and it will hurt your reputation and relationship with your customer. First things first, Deliverr constantly fails to both ship on time and deliver the items by the promised date. That's something you need to know ahead. There's nothing you'll be able to do about it, and they won't reimburse you for constantly shipping late. Their software has numerous issues. A big issue is that they constantly send tracking information incorrectly, which can get you into trouble with any of the marketplaces and could subject you to being kicked off. They outsource much of what they do to warehouses around the country. So most of your product ends up in warehouses that are not actually owned and operated by Deliverr, but rather third parties. As you can imagine, this can create immense issues. First off, mistakes made by these warehouses are constant. For example, this week we had an order for 14 units of one item. The warehouse sent 1 but reported they shipped all of them. I cannot tell you how many times they have done this, but it happens so often that we can see it coming. When we are able to identify these issues ahead and alert them, it doesn't make a difference. They also won't reimburse you past $300 for an item, so don't have any expensive inventory with them, and getting them to pay you is a task. Their customer service is dismal. They respond quickly, but offer no help or insight and always say they are consulting with their "internal team". Anyway, I could go on and on about the issues with them, but I hope this was helpful for someone prior to getting in bed with Deliverr!

Stay away! Consistently late or packages lost. Way too many issues with delivery especially if you use Amazon or Walmart. Just awful.

Extremely disappointed. When you receive a big order and Deliverr needs to fulfill order from more than five different warehouses, the order automatically gets cancelled without any notice. So your order will be unfulfilled until you take a notice of it. Deliverr has not been able to resolve this issue. Also, they do not own any of their warehouses and they keep on shifting the inventory locations so frequently that a lot of your product will become unsellable during this transition. If this were to happen once a year when their lease is up, it is acceptable, however, lately I have been happening every month it seem. To top all this up they just sent me an email stating I owe them $9000 per month in long term storage fees since they miscalculated the long term storage fees for the past year. There seems to be lack of transparency dealing with them lately.

Don't believe the fake 5 star reviews. They subcontract out and send your inventory to a lot of random warehouses that they do not manage or have any control over. I have spent the last YEAR phasing my inventory out, due to consistent inventory "disappearances". A YEAR LATER they are still mysteriously discovering my lost inventory here and there...and their reports are always wrong so there is no way you can truly reconcile your inbounds with orders. To remove your inventory, it's CRAZY expensive, so you will be held hostage trying to sell down stock if you want to stop doing business with these guys. My staff spent more time opening up tickets than doing their daily work.

Deliverr consistently send THE WRONG PRODUCT to our customers. We realized after over 50 support cases!!!!!! that they contracted out to warehouses. They had no basic quality control and their crap warehouses would NOT scan the actual bar code on our products. This resulted in customers getting random products which don't relate to what they ordered. Then they lost half of our shipment and AFTER 5 MOTNHS they still have not found it or closed our account. They keep billing us for NO service. They couldn't perform basic logistics and they clearly don't care about helping their 'customers'

Worst experience I have ever had. Almost every Walmart order I had was delayed, which messed up my Walmart metrics. They have lost at least 25% of every shipment that I have sent in. After providing them with purchase invoices I was issued a provisional credit. You only get credit for their service. They do not issue cash credit for lost inventory. Then they supposedly found some inventory and charged me again. After 6 removal orders to completely remove my inventory and close my account I am still waiting for my inventory to be sent back to me. Every time I contacted the customer service about this issue, they told me that there was some error and I need to place another removal order. This is a complete nightmare. Do yourself a favor and stay away from this company at all costs.

Horrible customer service. Total disaster working with them. Never ending issues since day 1. Super EXPENSIVE. THEY DON'T CARE ABOUT YOUR BUSINESS. Many other better alternatives. Do your homework.