DelairReviews of delair.com

DON'T EVER EVER!!!! CALL THIS COMPANY TO DO ANY<<<< TYPE OF SERVICE ON YOUR HOUSE. TO SAY THE OWNER OF THIS (SO CALLED BUSINESS) IS A SNAKE IN THE GRASS IS BEING SUPER NICE! THIS GUY HAS SCREWED HIS EMPLOYEES FOR A LOOOOOONG LOOOOONG TIME AND NOW HE THINKS RUNNING A NEW TV AD WILL HAVE MADE PEOPLE FORGET WHAT A SNAKE IN THE GRASS THIS GUY IS. NOT GOING TO HAPPEN GUY. NOT TO MENTION SELLING PEOPLE REBUILT A/C SYSTEMS AND SELLING FOR FULL PRICE!!

This company is only a scam. Complete scam artists. This company cold called my elderly grandparents stating they had a 29.00 special to tune up their air conditioner. They showed up the day of service. The “technician” told my grandfather that his 5 year old ac unit was a hunk of “s&@t” and it was going to cost him $15,000 for a brand new ac unit and tried to pressure him into signing a contract that day!!!!! His house is 900sq ft!!!! Who the hell pays $15,000 for a new ac unit on a 900sq ft house? My grandfather realized this company was scamming him so he told them to get off his property. Well… they left and guess what. His ac unit stopped working. It cost him hundreds of dollars to fix. They literally sabotaged his ac unit by putting a part back in upside down. Stay away from this company! Scam artists!!!!

DelAir technician came and check why the fan of my AC was not running. After a few minutes messing the the condenser contactor, he said my ac defrost board was bad and it cost $1,800 to replace it. I thought that was way expensive for a tiny board so I called a different technician. It turn out nothing is wrong with the defrost board, nor the contactor. It was the plunger on the contactor not pulling in because of the bad capacitor. The new capacitor is only $20 on Amazon. I'm glad I didn't get robbed by DelAir. Very bad business. Don't do business with them.

I purchased a Lennox unit from Delair in March 2024. Recently, on February 6, we called Delair to check our unit because it wasn't working. A technician came to inspect the unit but couldn't fix it. The following day, another technician was sent, but he also couldn't resolve the problem. On the third day, a third technician diagnosed it as an electrical problem requiring a motherboard and some electronic parts that needed replacement. We were told they would return with the necessary parts by Wednesday. Wednesday came and went, and no one showed up. When we called to follow up, we were told the parts had arrived, but there was still no definitive answer on when the issue would be resolved. This is incredibly frustrating, especially considering this is a brand-new unit. It's unacceptable that they don't have the necessary parts on hand and that we've received such poor communication and service. After spending thousands of dollars on this unit, we're now stuck without air conditioning and no clear resolution in sight. I strongly advise against purchasing from Delair due to their unprofessionalism and lack of reliability.

Technician showed up with a sales person. 16 days without a/c. Told part would arrive in 1-2 weeks. Calls go to a call center. Always told parts dept. will call, but they don’t. Too big for personal service.

On Jan 20 DEL-AIR tech arrived at my Florida home (Sanford area) to fix heating on my HVAC. Spent 30-40 minutes or so trying to fix the issue but could not. Came back saying that my 18 year old system needed to be replaced and priced out systems between 8900 – 25K. I live in NY so I couldn’t be there but since I’m no HVAC expert I asked my brother-in-law to speak on my behave. He’s been in the business for 25 plus years. All I can say is your pricing model is outrageous. Your more expensive than NY prices. WORST part my brother-in-law sent over one of his friends next day and fixed everything in 20 minutes. I paid Del-Air $99 for nothing. You need to train your people better. I’ll be purchasing a new system from more qualified HVAC company

Del-Air (TOOK OVER ARS) made a huge mistake in partnering with ARS. The old saying "Cheat me once, shame on you, cheat me twice, shame on me". ARS installed my 3 ton system (1,300 sq ft home) about 7 years ago for $8,800.. That was my first mistake. I continued using them because I thought they would take responsibilities. I had continued with yearly service contracts for regular maintenance. With each maintenance came a huge bill for a "necessary part". $2,800 for a UV system, $500 for a capacitor and so on. That last straw came the other day. AC was blowing warmer air. The tech (A guy who always had a condescending attitude, I knew it was going to be trouble) showed up and took all of 3 minutes inside & 3 minutes outside and determined I needed a "$4,000" repair for as Freon leak repair. When I asked the scope & where the leak was, I got an eye roll, a shoulder shrug and a smirk. I lost it and gave him a piece of my mind as to his unprofessional approach and obvious attempt to screw me yet again. He left with my system not fully put back together. I had a local guy who was recommended and showed up the next. He came back today (Monday) with the part & repaired for $1,530. After consulting with another professional, and going over my bills from them, I was informed I overpaid more than $5,000 over the years. I complained to someone there who promised to call me back. Yea right.

My name is Barbara Wade, today I had my AC serviced so I must start with customer service: When I called to set up my appointment for AC service Reception answered right away in a very cheerful manner, very respectful and I truly felt like I have know her all my life. I requested for Mr. Kevin Cooper better known as ( K.C ) to perform the AC service if possible and on the 31st of Jan. 2025 I received a call to let me know that the technician was on his way and un be-known to me it was Mr. K.C he arrived on time, and answered all my question and even gave me suggestions that I can do on my own to keep my system clean. he checked my unit from top to bottom did not cut any corners and I felt very comfortable in his knowledge and workmanship is beyond reproach. K.C did an exceptional job and I felt very comfortable with him being in my home. A very personable, well spoken in a way that you can understand, very helpful. I would have him in my home anytime I need service done. I am very grateful that Del-Air has Mr. K.C working for them Great people are hard to find. and I will not hesitate to call again for any needs that I have that Del-Air offer. Thanks for the EXCEPTIONAL SERVICE TODAY Mr. K.C ( Barbara Wade Polk County Fl.