DelairReviews of delair.com

If there a negative star rating I would give to Del Air. Most horrible service, most unprofessional. Just got 2 new ACs for our home in Orlando. Worst Installation ever Wall damages, marks everywhere on walls and ceiling near attic. Worst of all, water leakage from attic AC location yesterday, water all over walls and carpets. now they won't even attend to our urgent service request to fix this, most horrible company and quite unprofessional.

I only gave them one star so I could write this review. They don’t even deserve one star. I have a contract with them to service my a/c unit. I had a problem with my drain line so I gave them a call. They poured something though the line and vacuumed it out and charged me $294.40 for this. I disputed the charge’s because I felt it was too high. They promised to check on it and get back with me. It’s been almost 4 weeks and they keep ignoring my phone calls and send me to voicemail. Do not use Del Air. They have no respect for their customers and their impossible to reach.

Thank you Julian, Del-Air technician, for your prompt attention to my HVAC problem. After a thunder storm, my HVAC handler transformer and blower were destroyed and knocked out my handler service. Parts had to be ordered and within in a day or two my problem was solved. Julian kept me informed throughout the entire process, and answered all my questions in a professional manner. KUDOS to Julian and Del-Air. R.Buford, Tampa Fl

We have been long-time customers for 20+ years, and the quality of service is horrible. Getting a hold of an actual representative instead of AI is challenging. The customer service regarding technicians is disappointing. We have the maintenance plan and maintain it each year. Every other visit, a sales rep tags along, trying to scare us into purchasing a new product or needing a new unit. Last six-month maintenance was completed in May 2026, and not even a month later, our unit was leaking water and going into the bedroom. We called Del Air, who came out and said that because it's not dripping right at that moment, they flushed the line and said it was okay. Not even an hour later, the unit is leaking. The tech acted as if he didn't want to be there and did the bare minimum.

I feel like I have been scammed/ fraud committed by Del Air and I've tried to contact them multiple times to get this corrected however, they never return my phone calls. On 8/28/25 Del Air came to my house to sell me a new air conditioner. They sold me a Lennox Elite because I was supposed to get FREE 10 year maintenance, 10 year labor and 10 year parts worth up to $5000 in savings. The sales person told me they had a special on finance it at 7.9%. He told me the total for the ac unit and the new hot water tank would be $26k and I needed to put down a 2k deposit. This is where everything starts to go wrong. He got on the phone with Service Finance and he told me I didn't qualify for the 7.9% finance that they are approving me at 9.9%. I wasn't happy because I do have good credit considering I just bought this house last year and put down over 80%. Anyways I agreed to the 9.9%. I gave them a check for 2k thinking my balance would be 24k. I never saw anything in writing but had to sign a blank tablet to get my air conditioner. I asked about the paperwork and he said I would get everything in the mail in a couple of weeks and they do everything over the internet now. I received my first bill in September and it didn't look correct. I had to call Del Air and tell them I never received my paperwork. I finally got my paperwork by email on 10/6/25. At which time I noticed they were charging me incorrectly on my interest rate. Service finance is and has been charging me 10.9% that my paperwork says. 9.9%. I also saw the price was originally 28k+ and not 26k+. I also notice they charged me $3500 for warranty and Maintenance that was supposed to be free with getting the better air conditioner. I have called Del Air in November a few times in January and February. Now this month I get an automated service and can't even talk to a person. No supervisor has called me back. I contacted Service Finance by phone and email on 2/9/26. I sent them all the documents stating they are charging me incorrectly. Del and Service Finance refuse to correct anything.

This was one of the most frustrating and unprofessional service experiences I’ve ever had. Del-Air AC & Plumbing sent out two different technicians on separate days, and not only did they fail to fix the issue, they couldn’t even agree on what was wrong. The first technician left no notes, couldn’t locate basic system information, and clearly didn’t know how to handle a unit their own company installed. That’s a serious breakdown in both training and internal communication. Management involvement was just as ineffective. Alex, who identified himself as a supervisor or manager, added zero value. Instead of taking ownership or resolving the situation, he simply had someone call the technician to question him in real time. It felt disorganized, reactive, and completely lacking leadership. The second visit was even worse. The technician contacted the manufacturer using the wrong serial number, which caused confusion about the warranty status and wasted even more time. He also prematurely diagnosed a failed compressor without properly testing it first. That’s not just sloppy, it’s misleading and could have led to unnecessary and expensive repairs. What’s truly alarming is the carelessness during the repair attempt. After finally opening the unit and doing the testing he should have done from the start, he reassembled it incorrectly to the point where the fan blades nearly cut into the wire harness. That’s not just incompetence, that’s a safety hazard. Amanda, the supervisor who was sent out, was the only person who showed any level of professionalism. She was attentive and tried to keep things on track, but even she couldn’t salvage the situation or provide a resolution. It felt like she was there to babysit a technician who clearly shouldn’t have been working independently. At this point, I have zero confidence in Del-Air’s ability to diagnose or repair even basic issues. Between the lack of communication, inconsistent diagnostics, poor workmanship, and potential safety risks, this company does not meet even the most basic standards of service. Avoid Del-Air at all costs. This was a complete waste of time and a deeply disappointing experience.

The technician, Carlos Flores, was on time and introduced himself very politely. I showed him where the condenser was outside and the unit inside. He explained what he was doing as he serviced the units. He was skilled and verified that all was functioning well before he went to write his report. He mentioned that my unit is functioning well and pointed out how it maintains the humidity at 50%. I mentioned I preferred it lower and thus set it at 40%. Carlos verified that the thermostat was working well before he left. Thank you Carlos being a professional Del-Air technician.

I had an outstanding experience with John from Del-Air HVAC! From the moment he arrived, he was professional, courteous, and extremely knowledgeable. He took the time to thoroughly assess the situation, explain everything in a way that was easy to understand, and made sure all of my questions were answered. John’s attention to detail and commitment to doing the job right truly stood out. He worked efficiently, kept everything clean, and went above and beyond to ensure my system was running perfectly before he left. It’s clear he takes pride in his work and genuinely cares about his customers. If you’re looking for someone reliable, honest, and highly skilled, I highly recommend asking for John. He made what could have been a stressful situation completely smooth and worry-free!