DeeperReviews of deepersonar.com

Response from DeeperFeb 13, 2025

Dear Sebastien, At Deeper, we are committed to providing high-quality products and customer support. We handle each case individually and objectively, ensuring that every customer is treated fairly and in accordance with our policies. We are well aware of your case and have been in communication with you about it for a long time. Our team has thoroughly reviewed your situation and provided solutions in line with our established procedures. While we understand that this outcome may not be what you had hoped for, we genuinely regret that you feel this way. Kind regards, Deeper Team

Response from DeeperDec 12, 2024

Dear Harri, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how disappointing it must be. Our sonars are designed to be durable and withstand water exposure, as that’s core to their purpose. Unfortunately, in this case, the damage affected the internal components, including the motherboard. Regrettably, this kind of damage cannot be repaired to ensure the sonar’s full functionality. We understand your frustration and genuinely regret that this situation has not met your expectations. Please know the goodwill offer of a discounted replacement remains available should you decide to proceed.

Response from DeeperNov 18, 2024

Dear Scott, We sincerely apologize for the experience you've described and any frustration this has caused. We always strive to provide clear communication and timely updates to our customers, so it’s concerning to hear that this was not your experience. Please reach out to us directly with your order details at [email protected] We would like to investigate this further and ensure we can provide you with a resolution as quickly as possible.

Response from DeeperOct 16, 2024

Ačiū, kad atkreipėte dėmesį į netikslumą sąskaitoje. Labai atsiprašome už sukeltus nesklandumus dėl neteisingai nurodyto PVM mokesčio. Būtinai ištaisysime klaidą ir susisieksime su Jumis tiesiogiai dėl teisingos sąskaitos atsiuntimo.

Response from DeeperAug 13, 2024

We sincerely apologize for the inconvenience you've experienced with the delivery of your order. We've been in touch with you via email and will continue to keep you updated on the progress.

Response from DeeperAug 9, 2024

Veuillez noter que notre réponse a été traduite à l'aide de Google Translate, je m'excuse donc par avance en cas de malentendu. Nous sommes désolés d'apprendre que vous n'avez jamais reçu l'appel téléphonique de la société de livraison. D'après le numéro de suivi, nous pouvons voir que le colis a été livré le 7 août. Veuillez noter que nous vous avons également contacté par courrier électronique afin de vous fournir une assistance supplémentaire en cas de besoin.

Response from DeeperJun 28, 2024

We appreciate you sharing your experience with us and understand how frustrating it is to face issues with a significant investment in reliable equipment. At Deeper, we take our warranty commitments seriously as a matter of ethics, legality, and reputation. Our warranty terms are clearly outlined on our website. Our warranty service conclusions are strictly based on thorough test results. We ensure complete objectivity in our decisions, basing them solely on concrete facts to provide clarity and fairness. If our tests reveal any manufacturing errors, we replace the device without hesitation. However, if the tests indicate that the issue is due to external factors such as improper sealing, physical damage, or water exposure unrelated to a manufacturing defect, these cases fall outside our warranty coverage. In these instances, we understand the disappointment and, as a gesture of goodwill, offer a substantial discount on a new device.