DS
Premium+ is hard to get
They advertise that you can get damage, loss and theft protection with the new Chirp+ 3 sonar. However, it's not mentioned anywhere, that if you already have Premium subscription, you can't upgrade it to Premium+. So, in my case, I have to spend the entire season without the advertised "Protection", waiting until my current Premium subscription ends. And their support doesn't have any tools to help you. The only suggestion from them was to register a new account and purchase another subscription, loosing all the data on the old account. I would never thought this company will screw their existing paying customers, but here we are. Disappointing. UPDATE: We had another round of conversations with Deeper support, as they promised in their reply. It took a long time, but eventually they came up with a solution and managed to resolve the issue: I was able to upgrade to the Premium+ plan.
Response from DeeperJun 13, 2025
Thank you for your feedback. It’s completely understandable to feel disappointed in this situation. At this time, there are technical limitations that prevent an active Premium subscription from being upgraded to Premium+. Work is already underway to enable plan upgrades in the future, and we appreciate your patience while improvements are made. In the meantime, the support team is ready to explore alternative solutions tailored to your case. You’ll be contacted directly to continue the conversation, and I'm sure we'll find a solution for you.



