DeepDyveReviews of deepdyve.com

I took the Subscription because I needed it. I tried to cancel it before the payment and I couldn't find the button to do that - To be honest it was not so clear if I had the subscription after all or not. Then when the first day of the payment came, my card was charged. I contacted them but didn't receive any answer. They don't care. Terrible abuse of students, like the money just doesn't matter to us. An update: Deepdyve contacted me and luckily I got a refund. Everything is ok now but I'm hoping that they could improve the experience in the future.

I signed up for the trial period and canceled before the 30 period was completed. I was still charged $59 for the following month. I sent two emails because of course there is no phone number to call. One was sent 9:00 eastern time and the other at noon eastern time. No one had the decency to respond in an entire working day.

this platform is atrocious. i subscribed with a free trial for a service which costs $999 (!?!) a year, and i had to pay an extra $37 to download an article? i felt like i was hallucinating. no words left for how awful this service is

I was never ever able to open a full PDF. I had the first page when I tried to open the PDF. I got a blank screen. I repeatedly asked the company for customer support received. None I did receive all the things that I could do to buy the full subscription, which I would never buy was such poor customer service.

Absolute scam. I wish I could leave zero stars. Checked my bank statements to find this service had been charging me for several months. I emailed their customer service? team who were unable to provide any sort of confirmation that I had subscribed to their site. They said they don't do that. Not a single email about signing up, confirming charges, trials ending, monthly subscriptions, etc. NOTHING. After a quick google search, it appears I'm not alone. Check your bank statements and avoid this company at all costs.

Feels like a scam... I made an account and started the trial version to access a few articles - however, since that first time, I haven't been able to even just access the site let alone cancel the subscription before it auto-renews... My password apparently isn't enough, so they send out an email with a number you have to input within 10 minutes - but the email doesn't arrive for hours. Any attempts to contact the customer service have been in vain without even a confirmation email. Can't recommend using this service even if desperate for an article - like I was.

The service itself is straightforward to use and provides great value at a very reasonable price compared to other subscriptions. The subscription covers most of the major medical and health economics journals, but the biggest gap that I found was lack of coverage for journals published by Elsevier. Overall the subscription is definitely worthwhile and the article renting feature is really unique especially for individual researchers who no longer have institutional access to journals. I initially had an unresolved billing issue, but DeepDyve's customer care team was able to address it very quickly. I'm impressed!

I signed up for a free trial on DeepDyve. After a little while I realized it wasn't for me so I wanted to cancel. I had trouble canceling my subscription on the website so I contacted customer service via email. I was shocked to get an almost instance reply. They worked everything out for me. just the way I wanted. Edit: the problem I had cancelling on the website was on my end (some issue with my browser) The instructions were crystal clear and easy accessible- no worries!