DeepDyveReviews of deepdyve.com

Response from DeepDyveJul 15, 2026

Update, Cathy — we found your account and emailed you shortly after this review. Your subscription was cancelled, no further charges have occurred, and a refund was issued to your card on file. That should have reached you by now. If it hasn't, or if anything doesn't look right, reply to our email and it comes straight to us. We are also available at [email protected]. The DeepDyve Team

Response from DeepDyveJun 24, 2026

Hi Nacole, the $59 was refunded the next day (June 2) and your cancellation confirmed. You shouldn't have been charged after cancelling in-trial, or left waiting a day for a reply — we're sorry for both, and working to respond quicker. It bears repeating that our refund policy is to refund any charge within 30 days of the date charged, no questions asked.

Response from DeepDyveJun 24, 2026

Hi Zuzanna, sorry this was confusing, and fair feedback. Here's exactly how it works: your subscription lets you stream (read in your browser) the papers in our streaming collection, unlimited. Not every article is part of that collection, though — some are available only as a paid download, and the price for those is set by the publisher. The $37 was one of those download-only articles, charged on top of your subscription. We know that split isn't obvious enough up front, and we're working on making it clear before you hit it. Thanks for taking the time to flag it.

Response from DeepDyveJun 24, 2026

Hi Kate, without a paid subscription you may have been on the free Freelancer plan, which lets you preview an article (that first page) but limits full streaming — so the rest didn't load. The blank screen should have explained that, and your support requests should have been answered more promptly. That's on us.

Response from DeepDyveJun 24, 2026

Hi Rebecca, I understand finding unexpected charges is unsettling. On your account, the trial terms — when it would end and what you'd be charged — were shown at checkout, a confirmation email was sent when your subscription began, and several account emails followed. When you raised it with us, we refunded several months, more than the single month typically offered. For anyone else weighing this: our signup and billing terms are laid out up front, and our policy is to refund any charge within 30 days of the date charged, no questions asked.

Response from DeepDyveJun 24, 2026

Hi FG, sorry for the frustration, and for the slow response from our support team. This sounds like a mixup with our two-factor login. Those codes can also land in your spam or promotions folder, so it's worth checking there and adding us to your contacts so they arrive in your regular inbox. Once you're in, you can cancel anytime from account settings before it renews.