Delaney VanlinesReviews of dedicatedvanlines.com

This company went above and beyond to help me and everyone was helpful and kind.

I'm waiting for my refund as you did absolutely nothing. You were to move and pack my furniture and take too storage. A guy came and checked my house to see what needed to be moved. Levy, He told me that I needed to pay an additional $400. Then called me back and added an additional $2000 . At that point they did nothing. I'm on SOCIAL SECURITY Please send me my deposits. Thank you, Karen Sawczuk 816 406 4264

I attempted to cancel my appointment since I will no longer be moving and they never got back to me. I was messaging with one of their agents and was told they would call me and it’s been 4 days now and haven’t received a call.

These people are scammers! Don't give them a single penny! Here's what happened: 1) I was sent a "contract" for 4 people for 15 hours of labor each across two days - 60 man hours total - with the understanding that it could be more. This was a big job, and I have done such moves before with other companies and the paperwork appeared legitimate. Oddly, I was never asked to actually sign this document beyond providing mom email ass, nor was I ever provided a final copy after I paid my 10%"deposit." This should have been my first warning. 2) I had to give 3 different forms of payment, not because my cards were being declined, but because I was called by 3 different people ("Mike," "Erik," and "Carl") who all said that "the boss didn't like that other card and would I mind giving up another number?" This should have been my second clue. If I wasn't currently undergoing chemotherapy, I would have called everything off at this point. 3) I was assured that your workers were all licensed, bonded, W2 employees of Dedicated Van Lines who would be arriving with a moving truck, dollies, straps, furniture pads, and tools for assembling furniture. Imagine my surprise when the boyfriend of my kindergarten teacher's youngest daughter pulled up in his beater Camry and told me that he'd been contacted _that morning_ via his CRAIGSLIST AD and told that he could have $300 if he pretended to be the "crew boss" for the day! While he was telling me this, "Carl" was blowing up his phone, so I answered it and demanded to know what the hell was going on. "Carl" stumbled a bit, but promised me that three more "big guys" were on their way. NOPE. Instead, two skinny college kids rocked up in a busted Jeep and said that they also were contacted by "Carl" via THEIR Craigslist Ad and were promised TWO jobs that day: mine for 3 hours for $100, and another across town for $150. 4) I initiated a chargeback -BECAUSE I HAD TO RENT MOVING EQUIPMENT FROM UHAUL AND BEG MY SICK MOM AND DAD TO HELP INSTEAD OF GETTING THE PROFESSIONAL MOVERS I WAS PROMISED. 5) Instead of just accepting that they had lost this round, Mike/Eric/Carl (I'm pretty sure at this point that it's just one dude down in Burbank spoofing local-to-you phone numbers) had his girlfriend call and pretend to be their office manager. She "just wanted to know why I found my moving experience so unsatisfactory!" Perhaps unsurprisingly, when I related the above to her, she blocked my number. 6) Hilariously, they sent me this request for feedback, which is *also* going to the BBB, and my state AG, who's office runs my state's Fraud Commission. And since one of my brothers is married to the AG's daughter, I think I have a good chance of getting my money back. The moral of this story? Keep your big city hustles out of hill country, kids. It's better for you if you keep on thinking of us as "the flyovers."

Can I just say what didn't go wrong? Being lied to that Dedicated would be delivering our stuff on their truck and just our stuff. Then the night before all of the sudden the truck is stuck in NY so he had to hire his best buddy who has great ratings. Ummmm no because you can't even find a website on them. Lost so many items including a $500 painting because we made the mistake the of saying it was expensive and one of a kind - guess stole it to sell it. Missing huge top of desk, leather coat, 2 fabric bed rails, coats, backpacks and ALMOST all of our furniture and goods were damaged!!!! Mike Levy said let us wrap everything so ok, guys who showed up charged $300 extra to do so (Quality Moving Services Inc.) and charged another $2600 or so on top of that. Let's just say they wrapped our furniture in plastic trash bags which broke through and scratched and damaged almost everything! Boxes were crushed - dropped and tried to tape back together. BEWARE and please use someone else to save yourself from this awful headache and stress. Oh and when I found out Mike sold us to Quality, I immediately wanted full insurance but oh wait, no he couldn't do that because too late or some BS. The truck that picked up took our stuff to NJ to be loaded on a Mayflower truck with who knows how many other household goods. A person's WORST NIGHTMARE!!!!!!!!

My brother had the worst experience ever with them. I couldn't believe the damage when I arrived at his apartment! Mike Levy told him that he was not a broker and that his stuff would be on a 26' truck. Last minute, he said the truck was "stuck" in NY and couldn't get to PA so he was having Quality Movers pick up the stuff. Still said that his stuff would be the only stuff on the truck which was a complete lie. It came in a Mayflower huge tractor trailer with bungees holding everything up. Oh and to promise the stuff would be there in 5 days - didn't happen! He is missing many items including pieces to his bed so couldn't put that together and so much was broken. Boxes completely smashed and furniture not wrapped whatsoever but he had to pay an additional $300 for this!!! Price went from $3600 to about $6200 because he sold the service to Quality Movers. BEWARE!!!!!!! He is a broker and will not have your stuff on his own truck with just your stuff but will tell you that to get your business. During move out day, nobody could reach him to let him know what was happening - hide because he knew what he did to him! How does anyone live like this knowing you caused so much harm to someone's mental state and belongings?! Please do yourself a favor and go with another company!!!

The worst company ever!! Broken and missing furniture!!!Mike Levy will lie and say he’s not a broker but he is. Will tell you they will only be using their truck and only your stuff on it. Lie! Sold us to Quality Movers last minute. Will give you a day to be delivered and lie bc he has no control over it bc he sells you to another company who then sells you again. Incurred about another $3000 more than his quote!! Will tell you not to pack your stuff bc they will…lie bc so many things didn’t get wrapped but got a huge up charge for their so called “packing”…basically everything I own has been broken in some way! Missing items such as pieces of my bed. Just reordered a new bed for $600! Folded my mattress in half and now crushed in the middle. Boxes turned upside down and stuff in them crushed. Had he been honest, I would have never gone with Dedicated! Promises after promises! Doesn’t respond to texts or calls the day of pick up to discuss the extra $3000 when he said “I’m your personal go to so call me with any issues” and then hides from texts/calls all day when you need him. Degrading too to some of my texts! Beware!!! I don’t write reviews but this was necessary so someone else doesn’t go through this! I’d be happy to share my texts from him and pictures of my broken stuff.Do not go with Dedicated or Quality Movers unless you want your stuff broken or missing!!!

Absolutely awful. Mike Levy lied about everything. Said he wasn’t a broker, said he had his own truck when it was a uhaul rental, said my stuff would be there Wednesday didn’t arrive until the Monday after and I was charged $2000 extra. Worst moving company ever.