ALAN
move from NY to Kentucky
move from NY to Kentucky First of all I believe they are a broker they did not have any trucks with their name on them a company named Trans World van lines did the move. I provided an extensive list to the dedicated van lines agent which encompassed every item along with dimensions. He chose not to use it and used his moving program assuring us it would fit on the 28 foot truck. It did not, there were 300 cubic feet that would not fit had he used the detailed list provided this most likely wouldn’t have happened. I had to pay for another truck because of his miscalculation even though we went off his list it didn’t fit. I was also promised the entire load would be delivered in 2 days on one truck it was not. 8 days later we received the rest of it one of the major reasons I hired them was to have a dedicated truck with all our things there in 2 days-didn’t happen. So the 9200 move cost me 10690. They did not estimate properly charged me more than my quote and did not deliver on time. It was very stressful I would not use them again and I do not recommend them
Response from Delaney VanlinesDec 21, 2019
Mr Ortman, I was very saddened after our many conversations the MULTIPLE days during your pickups and your full professional packing services we provdied. Here are some key points I want to clerify on your review You received a 3800 cubic foot Full professional packing move with 2 full trucks (one sent direct second shortly after) for only $1600 more then our quote which was for 2116 cubic feet.Meaning you paid $1500 for 1700 Cubic feet full pack and load (1700 cubic feet is the same size as a full Penske truck to give you a visual). Instead of saying we are a bad company because of the second truck costing you extra, why not look at the fact that we only charged our expenses for it, NOT the volume like you claim. We provided same truck direct delivery on the first 2200 cubic feet as promised and STILL accommodated your extra truck, speedy delivery and full professional packing for only $1700 more. Also, the only damage to the 2 full trucks that has been claimed by you is the knob on a dryer was broken. We moved over 300 items for you and only had a claim on one, yet we failed to mention that. I hope through now reading my response you can see that we are a good company, we do our best to handle the last minute issues with our client in mind. We had every right as a mover to charge you for the extra cubic feet at the same rate you were charged (as the contract you signed said) but we didnt. If so, your extra truck would have costed $8200, not $1700. Dedicated Van Lines agents complete all of our work. It is our company who handles the move with you, the client from start (you booked with Ryan) to finish, (Ryan was the one who had the discount applied). Please refrain from misinformation due to it potentially confusing future clients. Hey Alan, Imunabel to find you in the system to address your order. Can you please reply with your reference number or email me at [email protected] so we can fix this issue for you.