Decor LaneReviews of decorlane.com

The Customer Service at Decor Lane is excellent. I ordered a Duvet Set and realized after it shipped that I had ordered the incorrect color. They were able to retrieve the shipment and send the correct color to me. I will definitely shop with Decor Lane in the future.

I bought this for my client's master bedroom and it's gorgeous. Great quality and super soft, and shipped quickly. The packaging was also beautiful and it was nice to get an extra bag! Definitely will purchase more for future clients. Customer service was also amazing when I had questions on the different bedding set sizes. You won't be disappointed!

Oh my gosh! How Great the team is at Decor Lane! Way, way beyond expectations with their quality service… helped me to change and coordinate my order when I realized that I ordered one duvet set with 4 pieces and should have ordered the one with six pieces… then I ordered the down insert and the team worked to coordinate shipping the items… that was awesome.. but wait.. there’s more! I wanted the down topped hotel featherbed topper but the sizes they had would not fit my king mattress… they went to the manufacturer and it’s being custom made just for me! Gave me a discount on top of that too! Wow, wow, just tremendous! Thank you team!

Should have read reviews Con artists is the accurate description Crap quality and no returns Hopefully karma will get to the owners one way or the other

I ordered some pictures from Decor Lane in Nov 22 and as of 10th January 2023 I am still waiting for their arrival. I have emailed their customer service, used their chat line etc but cannot get a response from this company. They are just completely ignoring all emails. I will never use them again. Bernadette, Dublin, Ireland

I bought a duvet cover from Decorlane. The color does not match the color in the photo, the stitching is no where near the quality you would expect for this level of cover, I've seen better stitching quality come from Walmart. Be warned there are no returns, refunds, only kind words and offers to sell you more. You're better off to find a product in a in person store. This shopping experience has more of a feel of a bait and switch scam than a honest business. I am reposting my review here because they are holding my review back from their own website. They are clearly manipulating the reviews on their website and only publish 5 start reviews. You can confirm it yourself, at the time of this posting they have 7, when i purchased it they had 6. My review is still not posted a month later.

I purchased a duvet for my daughter’s birthday. It was the exact COLOR that she wanted based on decor-lane’s online catalog. We opened the package and could not believe how DULL and BLAND the actual color was. I immediately contacted decor lane. This company delayed sending me a address to return the duvet. They wanted me to try their suggestions. After about 3 or 4 request they finally sent me the address. Our disappointment was so great. Please re-read their return policy. Which was another let down. It cost me a little over $70.00 to return the duvet. The worst return policy I have ever experienced.

I ordered a duvet and pillow cases with 1000 count Egyptian cotton and they were embroidered. They arrived a week before I was expecting and they are stunning. I loved the breathable fabric and all of the detail. The company reached out to me to double check the measurements were very kind. I'm so happy and satisfied with my purchase. Well worth the money spent.