Decor LaneReviews of decorlane.com

I placed an order in December I have sent three emails concerning my order and I have not received any response confirmation # #VZ7LQWIE0 The email address isunder my husbands name Roy Martin We never received this order the amount was $398 and some change if we had received it I would not be reaching out to you I don’t know what door UPS left the order but it was not ours. I even checked my camera for Jan 6 and there is no footage showing that UPS made a delivery

Where’s my order?? #6884 ordered on Oct. 15, 2025. You said 5 to 10 days delivery time. I’ve sent emails but no response. Can you tell me where’s my order?

I ordered plates. They are all defective— the pattern isn’t centered on the plates. I sent several emails about returning the plates and haven’t heard a peep. I think this company is a scam

Decor Lane refuses to refund my purchase because the product isn’t damaged in any way! On their website they state that “If you find that your purchase doesn't meet your expectations, you have 30 days from the date of delivery to return or exchange your items”. I attempted to return a Duvet and Shams within 24 hrs of receiving it and they have the audacity to offer me a credit for $19 on a product I spent close to $300 on. Stay away from this company.

I wanted a return an unopened item, which according to their website is up to their discretion and they refused. I would have been okay with an exchange, but they just leave their customers stuck with products and I think most good companies allow returns and/or exchanges if you're willing to absorb the shipping. If you're 100% sure you want something, good luck. But I won't be shopping with them again.

I purchased a Prussian Blue King Duvet set. The product that arrived was DULL in colour and not as advertised. I was told that I could not exchange the product despite the discrepancy in colour. It’s too awful to use so it’s sitting in its original packaging. I don’t believe most of their reviews are genuine either. It cost me close to $600, and they offered to refund $37 and give me a gift card for $50. Terrible product, service and false advertising. Don’t recommend it, save your money.

Should have read reviews Con artists is the accurate description Crap quality and no returns Hopefully karma will get to the owners one way or the other

I ordered some pictures from Decor Lane in Nov 22 and as of 10th January 2023 I am still waiting for their arrival. I have emailed their customer service, used their chat line etc but cannot get a response from this company. They are just completely ignoring all emails. I will never use them again. Bernadette, Dublin, Ireland