Alexander C.
$200 Journal😡
I am disappointed by the customer service they have provided. In October I purchased a inexpensive journal from his company for less than $10. Apparently unknowingly at the same time I signed up for some program. This was never my intention, and I thought I took care not to sign up for anything else, all I wanted at that time was the journal. When I discovered the charges late in the year, I called and asked for a full refund as I didn't even know what I was paying for. They did not offer to do so. If they had I would have remained a future client, but now I feel like they are predatory in their business practices and do not have the best interest of their clients at the pinnacle of their standards.
Response from Mastermind.comJan 8, 2020
First off I wanted to say for your experience to be anything short of overwhelming amazing with Dean and/or company is unacceptable. We as a company take great pride in assisting our students where ever we possibly can. I would love to further assist you with this issue. Please reach out to me at [email protected] UPDATE 01/08/2020: Hi Alexander, Thank you for giving us the opportunity to fix this miscommunication. I am glad to hear that our team has reached out to you and handled the situation. If you ever need anything from Dean please feel free to reach out to us at [email protected] We will be more than happy to assist you.




