odette R.
CUSTOMER SERVICE AT ITS BEST
A rose by any other name still smells like a rose......so it goes with customer service. Whatever name you call it, it still means giving the best of yourself in the service of others, and the desire to bring a smile on a person's face. And this is what I got when I called Steve White at Dealsallyear, last week. So now let me explain!!! The first time I had heard of Dealsallyear was from my son in Israel who wrote to me in a panic, instructing me to return immediately, before the deadline, meaning the same day, a very expensive camera he bought online. He told me that he had spoken to Kevin and that I had to do as he told me. However, the more I read the directions on how to return an item at the bottom of the bill, the more nervous I got. There were too many little details that needed clarification, and I decided to take things into my own hands, due to the fact that I am here in the US and Jonathan is not. I needed to know exactly what to do, in order to satisfy all the requirements for the returns, and avoid any penalties. So, I called 908-214-7210, and a cheerful voice answered. No waiting time, no music, no recording, nothing of that sort........I actually got a real live person on the other side. Steve's engaging manner was the first pleasant surprise. He started by explaining to me that Kevin and he work in tandem. As I spoke with him, trying to explain my situation, my frown turned into a smile, as Steve took the time and used the right words to calm me down. He assured me that he was going to take care of everything, that it would be okay, if I shipped the camera the next day. I got nervous, and I asked him if he was an important person in the company. lol. lol. He started to laugh and so did I!!!! He made me feel like a valued customer even though I was returning an item. Think about it!!!! Did he have to be kind, gracious and so accommodating? Not really, and that is when I realized what kind of a person Steve is: the ultimate pleaser, solution seeker, peace maker. Those attributes describe a customer service agent, and Steve excels at all of them. Wait.......that's not the end of the story!!! He kept his word and called me when he got the camera, and did everything he promised he would do, and guess what???? he got me to smile again...lol.lol Thanks Steve!!!! Now I understand why Jonathan used your services. Even though I hate shopping online, you may have won me over. All the best Odette ROsen


